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2 Bronze

BUG: Dell OS Recovery Tool - Tool Malfunctioning

I am noticing an issue with the Dell Recovery OS Tool.

If I enter a service tag that consists of numbers and letters, I have no issue.

But, if I enter a service tag that consists of only numbers, the tool does not even attempt to recognize that entry as a proper service tag.

Is this just me, or can anyone else successfully use the tool providing a service tag only consisting of numbers.

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Community Manager
Community Manager

RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

t000,

The Recovery Tool uses only the system service tag which consist of an alpha- numeric number. and not just numbers.

 



 

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RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

So, is there no Recovery Tool for all numeric Service Tags? Or, is my only other option to order an OEM OS Disc from Dell Support?

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RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

So, is there no Recovery Tool for all numeric Service Tags? Or, is my only other option to order an OEM OS Disc from Dell Support?

You are confusing the Dell OS Recovery Tool with the Dell ISO Windows Recovery Image that may or may not be available for a Dell PC.

The Recovery Tool takes the image to create a bootable USB drive to let you do a clean install of Windows.

I don't know from whom you purchased your Dell PC, but every single Service Tag I have seen has consisted of numbers and characters e.g. alphanumeric.

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8 Krypton

RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

I'll reinforce what has been said.  I too have only seen service tag numbers that were both alpha and numeric.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i7 8700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

Dell S2719DGF Monitor

Member of Nashville based R.O.P.E.

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RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

@ieee488

I am not familiar with the Dell ISO Windows Recovery tool/option/image. If you think this might help, I will do my best to find out more about it.

The only tool that I have found on the Dell website is the Dell OS Recovery Tool.

I did not purchase this/these PCs, so I would have to ask the owner of said PCs where they purchased them from. What I did was look at the outside of the PC to find the services tags, which 2 out of the 10 PCs they had only consisted of service tags with numerical entries.

The funny thing is, if I go to support.dell.com and enter the service tags there, they are easily recognizable.

@firebird

To restate what I just said, I have found two Dell PCs with only numeric Service Tags, both of which work on the support.dell.com site when trying to find drivers, downloads, etc.

The only thing I cannot figure out, is how to make Recovery USB drives/discs for those two PCs.

.... 

@ EVERYONE

I just wanted to say thank you for all the responses so far. I appreciate everyone taking the time to help me with this issue.

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RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

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RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

@ieee488

That is about as far as I got. From that page I Selected: "How do I download the Windows ISO file on a non-Windows PC? "... And from that drop menu I Selected: "Browse to Dell Windows Recovery Image website."...

Which takes me back to the Dell OS Recovery Tool page, or here >>> www.dell.com/.../recoverytool

So... I do not think this solution will work for me. I assume at this point my only solution is to order the $20 OEM OS Disc from Dell Support.

I was hoping Dell offered a free solution, and it looks like they might have at one point; but as of now there is no way for me to access it that I have found.

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RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

If you can order the Windows 10 DVD, then it may be your best option since you are having such great difficulty with the Recovery Tool.

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RE: BUG: Dell OS Recovery Tool - Tool Malfunctioning

I was just hoping I could help fix the "bug" in the "tool", but from what @DELL-Jesse L has told us... It seems Dell knows the tool does not work for numeric-only service tags, nor do they have any intention of making it work.

Making me pat $20 and wait 3-5 business days for something that I could easily do myself is kind of disappointing to me. I personally take care of about 5 Dell PCs at the moment (not including the 10 more I am working on right now), but I will definitely be weighing my options more carefully before purchasing another Dell product.

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