Nicshow
1 Copper

Cannot Upgrade from Win 10 Pro 1803 to 1909

The installation fails and gives this message: 361590:0xC1900101 - 0x30018 the installation failed in the FIRST_BOOT phase with an error during SYSPREP operation

I've tried nearly every trick I can find on the internet. I've upgraded the BIOS. I've run scannow and DISM, tried to update from Media Creation Tool.

Can anyone help?

Nic

 

OS Version: Microsoft Windows 10 Pro, 64 bit, Build 17134, Installed 20180521095427.000000-360

Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 8

Total Physical RAM: 16 GB

Graphics Card: NVIDIA GeForce GTX 750 Ti

Hard Drives: C: 1843 GB (521 GB Free);

Motherboard: Dell Inc. 0KWVT8, ver A03, s/n CN722004CJ01DV.

System: Dell Inc., ver DELL - 20100118, s/n 'removed'

Antivirus: Windows Defender, Enabled and Updated

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6 Replies
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Vic384
4 Beryllium

Re: Cannot Upgrade from Win 10 Pro 1803 to 1909

I know you are supposed to be able to go to 1909 from 1803, but what about going to Windows 10 version 1903?

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r72019
3 Cadmium

Re: Cannot Upgrade from Win 10 Pro 1803 to 1909

There could be a number of things that are picked up as incompatible or out of date and preventing the update. In my case, it was McAfee Antivirus (on a laptop also running win 10 with the pre summer build- it can be temporarily uninstalled and reinstalled after).  Other things to look for, if you haven't already, are drivers out of date.  If you have Support Assist, you can try getting everything up to date (assuming everything is still stock in your desktop). If you have an active security monitoring service you can at least try temporarily suspending the service.  

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Highlighted
7 Thorium

Re: Cannot Upgrade from Win 10 Pro 1803 to 1909

There are likely multiple issues.

Dell XPS 8700 Intel Desktop Motherboard CN-0KWVT8

In all cases like this I recommend to my clients that they buy a new hard drive and install clean.

1809 1903 1909 requires DVD because the install.wim file doesn't fit on a usb flash.

https://www.dell.com/support/article/us/en/04/sln313422/windows-10-iso-contains-wim-file-that-is-big...

https://www.amazon.com/Seagate-BarraCuda-Internal-Drive-3-5-Inch/dp/B07H2RR55Q

https://www.newegg.com/microsoft-windows-10-home-64-bit-installation-recovery-disc-only-no-license-k...

‘We couldn’t install Windows 10. We’ve set your PC back to the way it was right before you started installing Windows 10. 0xC1900101 – 0x30018. The installation failed in the FIRST_BOOT phase with an error during SYSPREP operation’. A result code of 0xC1900101 is generic and indicates that a rollback occurred. In most cases, the cause is a driver compatibility issue. 

https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes

Disable (preferrably uninstall) your Antivirus utility before attempting the upgrade.

The other possibility is that your drive is physically bad.


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Saltgrass
4 Ruthenium

Re: Cannot Upgrade from Win 10 Pro 1803 to 1909

You could try the site below and download and run the Setupdiag utility.  I may give you a clue as to what went wrong.  The site is also very helpful in describing what logs may be helpful and where they are located.. 

https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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Highlighted
nyc10036
4 Beryllium

Re: Cannot Upgrade from Win 10 Pro 1803 to 1909

Instead of upgrading I would be doing clean install.

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Highlighted
7 Thorium

Re: Cannot Upgrade from Win 10 Pro 1803 to 1909

https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes

 

A result code of 0xC1900101 is generic and indicates that a rollback occurred. In most cases, the cause is a driver compatibility issue.
To troubleshoot a failed upgrade that has returned a result code of 0xC1900101, analyze the extend code to determine the Windows Setup phase, and see the resolution procedures

https://docs.microsoft.com/en-us/windows/deployment/upgrade/resolution-procedures

 

0xC1900101

A frequently observed result code is 0xC1900101. This result code can be thrown at any stage of the upgrade process, with the exception of the downlevel phase. 0xC1900101 is a generic rollback code, and usually indicates that an incompatible driver is present. The incompatible driver can cause blue screens, system hangs, and unexpected reboots. Analysis of supplemental log files is often helpful, such as:

  • The minidump file: $Windows.~bt\Sources\Rollback\setupmem.dmp,
  • Event logs: $Windows.~bt\Sources\Rollback*.evtx
  • The device install log: $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
Code
0xC1900101 - 0x30018
Cause
A device driver has stopped responding to setup.exe during the upgrade process.
Mitigation
Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Contact your hardware vendor to obtain updated device drivers.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.

Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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