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Cannot Upgrade from Win 10 Pro 1803 to 1909
The installation fails and gives this message: 361590:0xC1900101 - 0x30018 the installation failed in the FIRST_BOOT phase with an error during SYSPREP operation
I've tried nearly every trick I can find on the internet. I've upgraded the BIOS. I've run scannow and DISM, tried to update from Media Creation Tool.
Can anyone help?
Nic
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 17134, Installed 20180521095427.000000-360
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 750 Ti
Hard Drives: C: 1843 GB (521 GB Free);
Motherboard: Dell Inc. 0KWVT8, ver A03, s/n CN722004CJ01DV.
System: Dell Inc., ver DELL - 20100118, s/n 'removed'
Antivirus: Windows Defender, Enabled and Updated
Vic384
1 Rookie
1 Rookie
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3.2K Posts
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January 15th, 2020 06:00
I know you are supposed to be able to go to 1909 from 1803, but what about going to Windows 10 version 1903?
r72019
6 Professor
6 Professor
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5.3K Posts
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January 15th, 2020 08:00
There could be a number of things that are picked up as incompatible or out of date and preventing the update. In my case, it was McAfee Antivirus (on a laptop also running win 10 with the pre summer build- it can be temporarily uninstalled and reinstalled after). Other things to look for, if you haven't already, are drivers out of date. If you have Support Assist, you can try getting everything up to date (assuming everything is still stock in your desktop). If you have an active security monitoring service you can at least try temporarily suspending the service.
speedstep
8 Wizard
8 Wizard
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47K Posts
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January 16th, 2020 10:00
There are likely multiple issues.
Dell XPS 8700 Intel Desktop Motherboard CN-0KWVT8
In all cases like this I recommend to my clients that they buy a new hard drive and install clean.
1809 1903 1909 requires DVD because the install.wim file doesn't fit on a usb flash.
https://www.dell.com/support/article/us/en/04/sln313422/windows-10-iso-contains-wim-file-that-is-big-for-fat32-file-system?lang=en
https://www.amazon.com/Seagate-BarraCuda-Internal-Drive-3-5-Inch/dp/B07H2RR55Q
https://www.newegg.com/microsoft-windows-10-home-64-bit-installation-recovery-disc-only-no-license-key-included/p/N82E16832350237
‘We couldn’t install Windows 10. We’ve set your PC back to the way it was right before you started installing Windows 10. 0xC1900101 – 0x30018. The installation failed in the FIRST_BOOT phase with an error during SYSPREP operation’. A result code of 0xC1900101 is generic and indicates that a rollback occurred. In most cases, the cause is a driver compatibility issue.
https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes
Disable (preferrably uninstall) your Antivirus utility before attempting the upgrade.
The other possibility is that your drive is physically bad.
Saltgrass
3 Apprentice
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4.3K Posts
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January 17th, 2020 08:00
You could try the site below and download and run the Setupdiag utility. I may give you a clue as to what went wrong. The site is also very helpful in describing what logs may be helpful and where they are located..
https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag
nyc10036
5.6K Posts
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January 17th, 2020 14:00
Instead of upgrading I would be doing clean install.
speedstep
8 Wizard
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47K Posts
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January 30th, 2020 06:00
https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes
A result code of 0xC1900101 is generic and indicates that a rollback occurred. In most cases, the cause is a driver compatibility issue.
To troubleshoot a failed upgrade that has returned a result code of 0xC1900101, analyze the extend code to determine the Windows Setup phase, and see the resolution procedures
https://docs.microsoft.com/en-us/windows/deployment/upgrade/resolution-procedures
0xC1900101
A frequently observed result code is 0xC1900101. This result code can be thrown at any stage of the upgrade process, with the exception of the downlevel phase. 0xC1900101 is a generic rollback code, and usually indicates that an incompatible driver is present. The incompatible driver can cause blue screens, system hangs, and unexpected reboots. Analysis of supplemental log files is often helpful, such as:
Contact your hardware vendor to obtain updated device drivers.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
sherry987
4 Posts
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February 29th, 2020 20:00
Wow. What an epic failure of Windows yet again. Any one thought of ditching Windows for an iMac. I’m sure considering it. Microsoft has failed today on remote access to get that 1909 update to run on my Dell PC which is only a year old. Being escalated for another try tomorrow. Wish me luck and them luck! Dell won’t help. I’ve already tried. Strike two. Three and you’re out.
speedstep
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47K Posts
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March 2nd, 2020 09:00
Clean install of 1909 works fine.
1809, 1903, 1909 have an issue with FAT32 and the install.wim
This is Microsoft's fault not Dell.
https://www.dell.com/support/article/en-us/sln313422/windows-10-iso-contains-wim-file-that-is-big-for-fat32-file-system?lang=en
dism /Split-Image /ImageFile:"c:\temp\install.wim /SWMFile:"c:\temp\install.swm" /FileSize:3800