Clean installation of Windows 10 stuck on formatting partition [Inspiron 5558]

[achaudhary]

I am trying to do clean installation of windows 10 on my dell Inspiron 15 5558 laptop.  However, during partition formatting step, windows 10 setup stuck and do not proceed. If I do not select the disk format step  and move with windows installation then it windows setup in "file copying" step.

I am using usb as installation media and booting it in UEFI mode.

I tried with secure boot option enable/disable and did not see any difference. I have tried two different bios version "A09" and "A13" and experienced the same problem .

I have feeling that something in firmware is preventing windows setup to modify the drive where I want to install the clean copy of windows. I have tried the installation in so many configuration and did not work. I tried to boot the usb in legacy mode but later during installation step, setup complains that drive has GPT configuration and cannot continue with installation.

Somehow, I cannot restore the computer to factory settings because I upgraded to windows 10 and did not create the recovery disk.

I would like to know that did anyone already experience this kind of problem. How can I approach the dell because my warranty expired 2 months back.

Any suggestion would be highly appreciated. 

Best Regards

AC

[DELL-Jesse L · Accepted solution]

Achaudhary,

Click the link below to watch the youtube video on how to format and install Windows 10 on your computer.

How to Format and Install Windows 10

[Mary G · Accepted solution]

You do not format manually. Select a Custom Install after booting to the install media and delete the partition with Windows. Then windows 10 will automatically format and install on the unallocated partition. Be aware-- All your files and added programs will have to be reinstalled. Copying files means win 10 is reinstalling over windows, not clean installing.

One thing about the You tube video--most newer computers do not allow or need bios changes. Instead-- Use the boot menu accessed by tapping F12 as soon as you reboot without waiting for any screen to boot to the install drive.

[RS3]

So tired of short answers like these on websites, what you link us to i have already tried multiple times.. I am stuck where i click unallocated drive and click next and when i stop the installation and plug the ssd into my other computer it shows it made one partition but never got any further. Ive tried waiting it out and what feels like everything else, never had this much trouble trying to get windows installed.

[speedstep]

ahci and GPT are required now.

F6 mass storage drivers are no longer optional.

I recommend OEM system builder DVD and USB 2.0 Optical drive.

Your PC ran into a problem

INACCESSABLE BOOT DEVICE

STOP 7B

A media driver your computer needs is missing. This could be a DVD, USB or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now.

USB3 uses different Protocols than USB2.

Several Iterations of windows DO NOT INSTALL or STOP 7B i cannot find any disks mode. This error shows up in many ways.

Lets be Cryptic and Frustrate you so that you throw your computer away

When you are set to AHCI  and use USB 2.0 OPTICAL Drive this error DOES NOT HAPPEN.  Doesnt matter if its a 2006 Optiplex GX620 or a 2019  Dell G7 7588 laptop.  Doesnt matter if you are installing on hard drive or 2.5 SSD or M2 Disk.

This Drive Just Works.

https://www.bestbuy.com/site/lg-8x-external-usb-2-0-blu-ray-disc-double-layer-dvdrw-cd-rw-disc-rewri...

This Disk Just Works.

https://www.newegg.com/microsoft-windows-10-home-64-bit-installation-recovery-disc-only-no-license-k...

Secure boot OFF  F12 Boot from the disk.  Install Done. End of story.

DOH!

DOH!

WINDOWS 7B

F6 MASS STORAGE Drivers are no longer optional.

You will have to boot from WINDOWS DVD and run diskpart and CLEAN the drive.

Then install windows with SATA OPERATION MODE AHCI and have the F6 drivers extracted onto a USB2 FLASH DRIVE.  f6flpy-x64.zip  you cannot point to ZIP , EXE or cab file you must extract the file using 7zip.

https://www.7-zip.org/download.html

Otherwise it will not find any drives to install on.

"Your pc ran into a problem and need to restart. We're just collecting some error info and then we'll restart for you."

You cannot use usb3 stick.

USB3 Optical Drives are also not supported.

Must be onboard SATA AHCI drive or USB 2.0 optical drive.

You must either use OEM DVD or USB 2.0 stick that is at least 16 gigs and no more than 32 gigs.

SDXC EXFAT media is not supported.

https://www.newegg.com/microsoft-windows-10-home-64-bit-installation-recovery-disc-only-no-license-k...

LEGACY MBR Booting is no longer an option EVER for internal drives.

Enable CSM (Compatibility Support Module) with WIN7 MBR is no longer an option.

F6 Mass storage Drivers are REQUIRED to "SEE" the drive to install on.

The latest versions do not work on older hardware.

Some machines will need 10.1.0.1008

https://downloadcenter.intel.com/download/20104/Intel-Rapid-Storage-Technology-RAID-for-Intel-5-Seri...

Intel Rapid Storage Technology (RST) Version 17.0.2.1076 WHQL

Serial-ATA Driver 4YCWF WN64 17.0.2.1076 A00 01.EXE

https://downloadcenter.intel.com/download/28650/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

Version: 17.2.0.1009 (Latest) Date: 3/15/2019

https://downloadcenter.intel.com/downloads/eula/28650/Intel-Rapid-Storage-Technology-Intel-RST-User-...

Other Versions

• 16.8.2.1002
• 15.9.6.1044
• 15.2.16.1060
• 14.8.16.1063
• 14.0.0.1143
• 13.6.0.1002
• 12.9.0.1001
• 11.7.0.1013

These have to be extracted onto the root of the USB flash drive you are installing with.

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=4ycwf

You cannot point to a zip or exe file it must be extracted.

One way to do this is rename the exe to .zip and use 7zip to extract the files.

Then copy the windows 10 files to the root of the usb flash drive.

Load Driver to see drive.

https://downloads.dell.com/FOLDER05409002M/2/Serial-ATA_Driver_4YCWF_WN64_17.0.2.1076_A00_01.EXE

[Philip_Yip · Accepted solution]

First run F12 Dell Preboot diagnostics so we can verify the HDD/SSD is okay. Then follow this guide to clean install:

https://www.youtube.com/playlist?list=PL1RkaknDn7v-Ucth4gt0U3BHVSY7oNkWr 

Video 12 is preboot diagnostics. Video 2, 4 and 5 are relevent for clean Windows 10 RS1 installaiton on a Dell Home Model. Written instructions are here:

http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/ 

[achaudhary]

I created three partitions after setting up laptop last year. Now I want to do clean installation on the drive where old windows was installed. Windows setup stuck when I press next button after partition selection for windows.

I am following all approached mentioned on different links and windows but not helping. It seems to me that I have to remove everything from disk and create the partitions manfully on a different computer.

[achaudhary]

Today, I removed all partition by using another laptop. I quick formatted the hard drive and then ran the clean command without problem on other laptop. However, when I connected the hard drive again on original laptop and started the Windows setup, it stuck on setup starting page and now I am not getting page for partition selection for windows installation. I am pretty much confident that hard drive is healthy. I have believe that there is some issue in the firmware which is not allowing me to install windows.

Side note: when I try to start diskpart command by pressing shift+ctrl+F10, I get command prompt window but when I enter the command then do not get any response.

[achaudhary · Accepted solution]

I am writing this post to share my experiences while trying to perform the clean installation of WIndows 10 on Inspiron 15 5558. I tried to perform the clean installation of windows using three listed approaches:

1- using bootable usb

2- using bootable dvd

3- using bootable copy of windows on different partition on same disk

In every approach windows 10 installation stuck  on following steps;

1- Partition selection for windows installation

2- Disk formatting after selection of partition

3- Getting file ready for installation Step

First two problems addressed by removing the usb drive from computer. However, "Getting file ready for installation" step was not progressed. Once it progressed when I removed the usb just beginning of step and put it back immediately but that installation attempt stuck later.

In the end, I copied the windows 8.1 factory backup from dell website and installed the windows 8.1 without any problem. After installation, I upgraded to windows 10.

Another thing: I tried "chkdsk" and dell through diagnostic test and both tests were passed.

[Rusyl Narito]

we have the same problem