garret.flynn
1 Copper

Dell Back Up and Recovery Basic Username?

I am trying to set up Dell Back Up and Recovery Basic and am being prompted for a username and password.  I have never set this up previously nor have I any record of being supplied with a username and password for this when I purchased my desktop.  I've tried my Dell Account email as a username and same password for my Dell Account but this doesn't work.  How can I obtain my username.  There is a forgot password option but no forgot username?

Many thanks.

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1 Reply

RE: Dell Back Up and Recovery Basic Username?

Hi,

Thank you for writing to us!

Ideally Dell Back up and recovery should not ask you for a username and password.

Kindly click on the link below which will give all the information :www.dell.com/.../Dell-Backup-and-Recovery

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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