Dell Command Update 3.0 - install during OSD

I'm having exactly the same issue...in the users guide, it refers to installing using DCU_Setup_3_0_0.exe /s /v"/qn" , however, this file doesn't exist. 

Alternatively, I've tried to install using Dell-Command-Update_4374J_WIN_3.0.0_A00.exe /s in my package to deploy the software...it does install it (it's in Add/Remove programs), however there is no way to run it - no files show in the start menu.  I've had to uninstall and reinstall using this command manually, and then everything works...but that isn't going to fly for multiple PC SCCM deployments.   

Have even tried to extract the DellCommandUpdateApp.msi file and create a package, but this doesn't work either.  Finally, I extracted the DellCommandUpdateApp_Setup.exe file, but no matter which switches I'm using, I can't get this to run from my Task Sequences.

So I can't answer your enquiry, but I'm hoping Dell or another contributor might have some ideas how to fix this issue.

I've been having the same issue since 3.0 came out (and now it looks like Dell is blocking 2.4 from getting updates). I've tried the Dell recommended way using the .exe and the special switches, I even went as far as to find the extracted .msi file and try that. In every case I can get the .exe or the .msi to install no problem via cmd line in a test machine that's already running. But when I take the same commands and sequence and put it into my OSD (through SCCM) it only ever does a half install as well. I can see the Dell Command | Update for Windows 10 in my Programs and Features, but the app itself doesn't exist/isn't runable on the system.

It's good to know that we aren't the only ones having this problem.  

Now I'd like to call upon the Dell Support spirits of Dell Command | Update..... if any of you are here among us... please feel free to make yourself known by offering advice to the practicing admins in this room.

:BigSmile:

I have figured this out. Dell Command Update is an App, it is no longer a program. I use "Open Shell" so it took me a while to find this. However, if you'll open Start Menue (Windows) on the left sideline up of apps on my notebook it's in the recently added apps 3rd down from the top.

Hmm, must be an issue with your notebook, for me it right there alphabetly in the app list.

The problem is not that you can't find it, but that it's installed, but it can't be found in the start menu or via the search function. But I've done it several times now that it works. Unfortunately not reproducible. Sometimes it works, sometimes it doesn't. Would be really glad about a solution. It can't be so hard to build an app that can be installed under Windows 10. About MDT of course.

I don't know if this is helpful or not. But here goes. my notebook shipped with Dell Update and Dell Assistant. I was having issues with the trackpad not turning off when my Mouse was in use..

I found out about Dell Command Update 3.0 from Tech Support and installed it and ran it manualy it found that I needed and Intel IO driver which was installed and my issue resolved.

I also could not find the installation in Add Remove programs, or in the start menu anywhere so to use it I just reinstalled and used it manually once.

This got me to thinking this isn't right, there has to be something I'm missing. I have to say I don't use any Windows Apps I do use Classic Shell/ Now Open Shell so I'm dealing with my GUI as I always have since XP or so. Still, this program has to be somewhere right?

So at top of my Start menu I find a link to Start Menu (Windows) I clicked it and it brings up the old or new however you look at it. the tiles and apps menu, and in that menu list  A to Z is Dell Command Update. I click it and Dell Command update runs say I am up to date and that it. It's an app that is intended to be run manually

https://www.dropbox.com/s/3do385nytwou7ve/Dell%20command%20update%20in%20start%20menu.png?dl=0

Sorry about the multi replies, I can't find a way to delete any of them

We are talking about a Deployprocess. Not an simple installation. A full automatik OS Deploy with Microsoft MDT.

When you Sysprep an Image and install Command Update 3. After you deploy the Image on new clients, the Shortcut or Menue Entry is gone and the App is not to start. Thats the Problem. But it looks like the dell doesn't matter.

Ok, this is over my head, however, this is basically a User to user forum, while some Dell mods are here this could be likely over there heads too. If this were my issue I would be dealing with Dell Business support that group of techs have access to the software engineers. I have dealt with them on one issue, it took 3 tries until I got to the right tech, who actually understood how the system worked and we solved the issue.

i might also bring this to the Windows Ten Forum there are some very switched on people over there that are looking for challenges, might be able to help.

I just ran into this  when running the install on  clean install it fails, stop at services.

Checking the logs file I see this now "UnSupportedOSDetected = Aborting the installation process as the application is not supported on your operating system."

We are on v1809 here is looks like the tool will only support v1607 on update page its says required v1607 I bet you isn't hard coded to check the Win 10 and fail if it doesn't match https://www.dell.com/support/article/us/en/19/sln311129/dell-command-update?lang=en

I figured out the process to silently deploy version 3.0.1 with MDT and I'm posting it here in that it might help others out and maybe someone will have a solution for the one minor issue I have after it's installed.

Step 1: Installed Command Update on a regular Dell PC and then looked at the installation log file at the end of the installation wizard.  In that log it should show the path to the MSI it extracted.  Mine was "C:\WINDOWS\{D4373260-1185-49AC-993B-A31209FBD6CC}\DellCommandUpdateApp.msi"

Step 2: Copied that MSI to my deployment server and added a new MDT application and used the following install command "msiexec /i DellCommandUpdateApp.msi /passive /norestart"

Step 3: Run a computer through the MDT process and check that Command Update did get installed (we are using Windows 10 1809).  Almost all of the time the program shortcut does not show up in the start menu, like a previous posted mentioned.

Step 4: Go to the Windows 10 "Apps & Features" settings, scroll down to "Dell Command | Update", click Advanced Options and then scroll down and click "Reset".  The Start Menu shortcut should be restored without requiring a reinstall.

Now it would be great if I didn't have to do Step 4 so if anyone has any ideas how to clean it up through the MDT process it would be appreciated.

Is anyone here using the Win10 decrapifier by CSAND?

OFFICIAL DOWNLOAD:
https://community.spiceworks.com/scripts/show/4378-windows-10-decrapifier-1803

Since this is a Windows 10 "app" I wonder if this script is buggering it up.

When we get a new model PC for the first time, lets say an Optiplex 5060... we boot into audit mode and run this decrapifier power shell script to clean it up.  Gets as close to an LTSC install as you can without really being Enterprise LTSC.  

We have the same issue where Dell Command Update 3.0 will show installed but there isn't any way to launch it.  After a computer is sysprep'd and imaged it does show as an installed program, and if you go to install it again it thinks its installed because it asks to do a repair on it.  I do that repair and after a reboot it shows in the start menu.  Too much manual intervention for deploying machines.  The older versions that came with Optiplex 5050, 5040's and earlier just worked.  I wish they would go back to the older design.  If it ain't broke, don't fix it!

Windows 10 users should be using Dell Command 4.1.

NOTE:Dell Command | Configure was formerly Dell Client Configuration Toolkit (CCTK). After the CCTK version 2.2.1, CCTK is rebranded as Dell Command | Configure .

https://www.dell.com/support/manuals/us/en/04/command-configure-v4.1/dcc_cli_4.1.0/introduction?guid=guid-8ed40681-7cf4-4f1e-95bf-d086f3cfadaf&lang=en-us

NOTE: Dell Command | Configure 4.0 or later requires platforms supporting WMI-ACPI BIOS. The complete functionalities of Dell Command | Configure is available for the supported platforms, refer the Supported Platforms for more information.

https://www.dell.com/support/article/us/en/04/sln311302/dell-command-configure?lang=en

https://topics-cdn.dell.com/pdf/command-configure-v41_install-guide_en-us.pdf

All Commercial platforms shipped in 2016 or following have WMI-ACPI support in all BIOS versions. Older platforms than what is listed in the table below, should use an earlier version of Dell Command | Configure.