11 Posts
5
29311
Dell Command Update 3.1.2 hangs with "Operation in progress".
DCU has worked very well on this system for several years, and the current version (3.1.2) has worked well for some months. Suddenly it has started hanging with the mesages
- "Operation in progress"
- "Warning: An operation is currently in progress. Please wait until it completes."
- "Operation is 10 % completed..."
I have tried disabling the antivirus software, running DCU with admin privilegies and running the system in safe mode (then DCU did not start at all). I have also tried reinstalling and donwgrading to previous 3.x versions. Nothing helps. Any suggestions on how to fix this?
wguo
7 Posts
0
September 5th, 2020 13:00
the same to me
Dennis555
1 Message
0
September 9th, 2020 19:00
SAME problem here with 3.1.3. What a mess. Dell please fix this bug.
LizBeth0529
1 Message
0
September 11th, 2020 10:00
I am having the same problem. Nice to know I am not alone. Looking forward to your help with this Dell.
DELL-Cares
Moderator
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25K Posts
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September 12th, 2020 12:00
Hi,
We request you to perform suggested checks an share the outcome at the earliest.
Thanks!
blazius1
11 Posts
0
September 12th, 2020 13:00
What are those "suggested checks", @DELL-Cares?
BWFAN
1 Message
0
September 13th, 2020 15:00
Same issue but with version 3.1.102 that will not update
Ravisen
1 Message
0
September 19th, 2020 03:00
Same issue. Please provide solution and/or tests to solve. Thanks.
dgalimov
5 Posts
0
September 19th, 2020 06:00
Hi, I'm facing the same issue with 3.1.3 version update on Windows 7 - it hangs after '10%'.
I've uploaded the activity log to https://cloud.mail.ru/public/2QdZ/22YmLWRA3
My device is OptiPlex 3020
dgalimov
5 Posts
0
September 19th, 2020 07:00
This is the extract from log file (C:\ProgramData\Dell\UpdateService\Clients\CommandUpdate\Client.log)
[2020-09-19 17:35:30] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} Sandbox Directory Status: Nominal
[2020-09-19 17:35:30] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} A 'Initialize' operation, owned by another application ('Service'), is currently in progress.
[2020-09-19 17:35:30] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} Ignoring the 'Initialize' operation because it is owned by a another application.
[2020-09-19 17:35:30] {Dell.DCU.Views.UpdateView->INFO} UpdateView Loaded
[2020-09-19 17:35:40] {Dell.DCU.MainWindow->INFO} Event handler mouse left
[2020-09-19 17:36:12] {Dell.DCU.Views.UpdateFilterTabView->ERROR} Exception Occurred.
System.InvalidOperationException: The specified Visual is not an ancestor of this Visual.
at System.Windows.Media.Visual.TrySimpleTransformToAncestor(Visual ancestor, Boolean inverse, GeneralTransform& generalTransform, Matrix& simpleTransform)
at System.Windows.Media.Visual.TransformToAncestor(Visual ancestor)
at Dell.DCU.Views.UpdateFilterTabView.IsOutsideViewport(UIElement uiElement)
[2020-09-19 17:36:14] {Dell.DCU.Views.UpdateFilterTabView->ERROR} Exception Occurred.
System.InvalidOperationException: The specified Visual is not an ancestor of this Visual.
at System.Windows.Media.Visual.TrySimpleTransformToAncestor(Visual ancestor, Boolean inverse, GeneralTransform& generalTransform, Matrix& simpleTransform)
at System.Windows.Media.Visual.TransformToAncestor(Visual ancestor)
at Dell.DCU.Views.UpdateFilterTabView.IsOutsideViewport(UIElement uiElement)
[2020-09-19 17:36:16] {Dell.DCU.Views.UpdateFilterTabView->ERROR} Exception Occurred.
System.InvalidOperationException: The specified Visual is not an ancestor of this Visual.
at System.Windows.Media.Visual.TrySimpleTransformToAncestor(Visual ancestor, Boolean inverse, GeneralTransform& generalTransform, Matrix& simpleTransform)
at System.Windows.Media.Visual.TransformToAncestor(Visual ancestor)
at Dell.DCU.Views.UpdateFilterTabView.IsOutsideViewport(UIElement uiElement)
[2020-09-19 17:36:41] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} A 'Initialize' operation, owned by the 'Service' application, is currently in progress. Block until the operation completes.
[2020-09-19 17:36:41] {Dell.App.Core.ServiceAccessor.InstanceHandler->INFO} Service call try count : 0
[2020-09-19 17:36:41] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} Service is busy. Operation is 10% completed.
[2020-09-19 17:36:42] {Dell.DCU.ViewModels.Base.UpdateViewModelBase->INFO} Service is busy. Operation is 10% completed.
Uploaded the whole file to https://cloud.mail.ru/public/4XR6/2U693ctKk
al-core
6 Posts
0
September 21st, 2020 02:00
Any solution?
docqualizer
5 Posts
0
September 22nd, 2020 17:00
Seeing the same with update version 3.1.3.
Hope a solution comes soon.
EngelV
2 Posts
0
September 22nd, 2020 23:00
Same Problem here, first all runs smooth. After sucessfull BIOS Update now it hangs on 10% Operation in progress. Tried serveral reboots and waiting without sucess
Volker
mijpi
4 Posts
0
September 24th, 2020 08:00
I'm seeing the same issue. Tried repairing and also removing DCU per another post's suggestion and the application is still not working. Tried using Revo Uninstaller and got the same issue. Running V3.1.3 of the Universal Windows Platform version for Windows 10 <ADMIN NOTE: Broken link has been removed from this post by Dell>
JA AS
2 Posts
0
September 24th, 2020 12:00
I uninstalled the application.
renamed this two folders
C:\ProgramData\Dell\UpdatePackage
C:\ProgramData\Dell\UpdateService
(I had to stop dell services that where running in order to be able to rename the folders. NOt sure which one di it but I stopped every service that began with DELL)
Once the folders where renamed I reinstalled the app. The install created the folders again and now its working.. so looks like something in those folders is telling the app that something is still running.
DELL-Cares
Moderator
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25K Posts
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September 24th, 2020 22:00
I'm glad to know that the issue got resolved after creating new user account.