SomebodyElse8
1 Copper

Dell Command Update 3.1 Network Error

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Hi,

I've been using dell command update 2.4 successfully on a variety of machines (optiplex 7040s, optiplex 7060s, XPS laptops and latitude laptops) and recently they all seem to have automatically updated to dell command 3.1. I would like to use the new version, but when checking for updates I get the following network error: 'A problem occurred attempting to connect to your network. Please check your network settings and try again'

SomebodyElse8_1-1578271955460.png

This happens for both cli and gui. We have a proxy and the proxy settings are set to use computer settings, but I've also tried manually setting the proxy and still have the same problem.

Not sure if this is a bug with the new update or if I need to change any settings to make this work

Any ideas are appreciated πŸ™‚

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SebastianSc
1 Copper

Re: Dell Command Update 3.1 Network Error

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There is now a Dell Command Update 3.1.1 available:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=ph01c&oscode=wt64a&produc...

Fixes & Enhancements
Fixes:
- Addressed the arbitrary file overwrite issues.
- Fixed offline catalog functionality issues when the system is not connected to the Internet.
- Fixed the issue where The system has been updated notification is displayed, when no updates are applied.
- A system reboot is no longer applicable during self-update of Dell Command Update for Windows 10.

Enhancements:
- Updated the Json.Net library to 12.0.3 version.
- Support for proxy enhancements in an enterprise environment.
- Support of Declarative Componentized Hardware (DCH) drivers to the Advanced Driver Restore feature on Windows 10 operating systems.
 
 

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JanGT
1 Copper

Re: Dell Command Update 3.1 Network Error

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Problem is the Proxy Configuration. Please try to disable the Proxy and use a direct Internet Connection.

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nbeavers
1 Copper

Re: Dell Command Update 3.1 Network Error

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I'm having the exact same issue (both GUI and Command Line).  I have a direct internet connection (no proxy configuration)

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nbeavers
1 Copper

Re: Dell Command Update 3.1 Network Error

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It's working for me now.  I had to clear my dns cache.  

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Atze78
1 Copper

Betreff: Dell Command Update 3.1 Network Error

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We have exactly the same problem. Unfortunately it seems that the proxy settings are ignored and the app tries to go directly to the internet.

Is there already a workaround ?

 

 

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SebastianSc
1 Copper

Re: Dell Command Update 3.1 Network Error

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We have the same issue.

It looks like Dell Command Update 3.1 does ignore all proxy settings, that are defined.
It is always trying to connect directly to the internet.

Was working fine in 3.0 UWP, but starting with 3.1 the proxy is not used anymore.
When connected directly to the internet everything works...

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Atze78
1 Copper

Re: Dell Command Update 3.1 Network Error

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Does dell know about this yet? Is it possible to report such problems at regular support ?

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Jim Koerner
1 Copper

Re: Dell Command Update 3.1 Network Error

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I ended up putting an Exception in our firewall to skip authentication for the following URL's to get around the problem for now.

https://dellupdater.dell.com
https://downloads.dell.com

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EvilBetty
1 Copper

Re: Dell Command Update 3.1 Network Error

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Same issue.  This needs to be fixed so that all communication uses the system proxy or defined proxy settings.  Information Security will not allow this to go out direct through the WAF.

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ZENTAC
1 Copper

Re: Dell Command Update 3.1 Network Error

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Hi

i iahve the same problem over any month with 3.1.0 and a Fix at Fabruary are TOO LATE!!!
I have all PCs & Notebooks at our network running with automatic updates with Command update.

Now I must install Command fix at february every PC by hand???
Of course they have load and install this Software and now they have anymore connection...
and the Fix will not solve the Problem.....
I dont know about a .MSI version of Command Update that i can install this with a GPO????

Maybe we can open our Firewall to the needed URL....

https://dellupdater.dell.com
https://downloads.dell.com

This cant be enough for your Sophos UTM   there must be exists more URL....
but where are the Support from DELL???

Best Regards
Zentac

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