I've been using dell command update 2.4 successfully on a variety of machines (optiplex 7040s, optiplex 7060s, XPS laptops and latitude laptops) and recently they all seem to have automatically updated to dell command 3.1. I would like to use the new version, but when checking for updates I get the following network error: 'A problem occurred attempting to connect to your network. Please check your network settings and try again'
This happens for both cli and gui. We have a proxy and the proxy settings are set to use computer settings, but I've also tried manually setting the proxy and still have the same problem.
Not sure if this is a bug with the new update or if I need to change any settings to make this work
Any ideas are appreciated 🙂
Solved! Go to Solution.
There is now a Dell Command Update 3.1.1 available:
We have exactly the same problem. Unfortunately it seems that the proxy settings are ignored and the app tries to go directly to the internet.
Is there already a workaround ?
We have the same issue.
It looks like Dell Command Update 3.1 does ignore all proxy settings, that are defined.
It is always trying to connect directly to the internet.
Was working fine in 3.0 UWP, but starting with 3.1 the proxy is not used anymore.
When connected directly to the internet everything works...
Same issue. This needs to be fixed so that all communication uses the system proxy or defined proxy settings. Information Security will not allow this to go out direct through the WAF.
i iahve the same problem over any month with 3.1.0 and a Fix at Fabruary are TOO LATE!!!
I have all PCs & Notebooks at our network running with automatic updates with Command update.
Now I must install Command fix at february every PC by hand???
Of course they have load and install this Software and now they have anymore connection...
and the Fix will not solve the Problem.....
I dont know about a .MSI version of Command Update that i can install this with a GPO????
Maybe we can open our Firewall to the needed URL....
This cant be enough for your Sophos UTM there must be exists more URL....
but where are the Support from DELL???