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Dell Help and Support application

I find it frustrating that there aren't any actual manuals for my laptop, but I thought, at least, that the Help & Support application would be able to give me answers. 

However, every time I try to start it, I get the following:

"After a few attempts, Dell Help & Support failed to connect to the service. Do you want to quit?''

I've ensured that I have the most up-to-date version, I've reinstalled, I've tried everything I can think of, but no joy.  I did see another person ask this question over a year ago, but the reply was very difficult to understand (grammatically, not technically), so I am hoping someone else can give me some ideas.

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RE: Dell Help and Support application

Thank you for your message.

What is the system model in question here?

There is no more manuals shipped with the systems. Click on www.support.dell.com & enter your system tag details, click on manuals to download the manual.

Did you install the Dell support assist application?

For my reference, please click on my Dell username & send a private message with the service tag, registered name & email address.

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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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