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minhphuong0401
1 Nickel

Dell Inspiron 15R - 7520: Hey Cortana does not work

My laptop is Dell Inspiron 15R - 7520 (Mid 2010)

After upgrading to Windows 10 and do a clean install after that, I let my laptop update all drivers from Windows Update. Then I go to Dell support page to download any missing driver. Finally, there is no unregconized driver in Device Manager.

However, "Hey Cortana" feature is not working with the microphone. (I have turned on Hey Cortana in Cortana Settings). The microphone still works well with Skype. It also works well if I click the microphone icon next to "Ask me anything" in Cortana textbox.

Anyone knows how to make "Hey Cortana" works? Is it because of the Conexant driver is Windows 8.1 version, not Windows 10?

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18 Replies
ricardofago
1 Copper

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

I have the same problem, except that it doesn`t work for me when I click the microphone icon in the Cortana textbox. It seems to listen for a second, but then it jumps to the suggestions like I didn`t say anything. I have the audio drivers for Windows 10 from the Dell support page. My voice works fine on Skype and Voice Recorder, though.

Please let us know if there is any progress.

naveen.8887
1 Copper

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

Same issue for me, I have completed 'Learn my Voice' and started saying 'Hey Cortana', its not responding. May be this issue is related to mic Driver as Dell doesn't have Windows 10 drivers yet.

minhphuong0401
1 Nickel

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

I also think that Dell needs to update the microphone driver for Windows 10.

But we cannot know when Dell can update...

minhphuong0401
1 Nickel

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

Still no new driver...

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Community Manager
Community Manager

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

Still no new driver...

Hi minhphuong0401,

Please make sure you have the latest driver installed.  Here is the link.

Windows 10 has not come out with a specific driver yet, so the Windows 8.1 driver is the latest one suggested.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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minhphuong0401
1 Nickel

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

Hi Robert,


I have installed this latest driver from Windows 8.1 to Windows 10. And I suspect that it is not fully compatible since Hey Cortana does not work at all (even though the microphone works in other applications like Skype).

One more thing, when I check Reliablity Monitor, I can see a lot of problems with Audio Device, and the files having problem is exactly the Conexant Driver (Please see below)

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Community Manager
Community Manager

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

Still no new driver...

Try this:

You may want to check this forum as well:  http://answers.microsoft.com/en-us/search/search?SearchTerm=hey+cortana+not+working+windows+10&IsSug...


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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minhphuong0401
1 Nickel

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

Hi Robert,


I have tried to use Microsoft driver for 3 days already.

My observation is that Microsoft driver does not cause any error in Reliablity History for Windows Audio Device Graph Isolation.

However

- The microphone used in Skype, Voice recorder became worse than Dell drivers (It cannot capture the voice clearly...)

- Hey Cortana is not working also

I still think that Dell needs to release the driver for Windows 10 as the 8.1 driver is not compatible fully and based on 2 facts

1. I check for other Dell models that has Conexant Audio. None of them has Windows 10 drivers.

2. ASUS, LENOVO, TOSHIBA has released Conexant Audio driver for Windows 10 (But these drivers do not work with Dell laptop)

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Community Manager
Community Manager

RE: Dell Inspiron 15R - 7520: Hey Cortana does not work

Hi Robert,


I have tried to use Microsoft driver for 3 days already.

My observation is that Microsoft driver does not cause any error in Reliablity History for Windows Audio Device Graph Isolation.

However

- The microphone used in Skype, Voice recorder became worse than Dell drivers (It cannot capture the voice clearly...)

- Hey Cortana is not working also

I still think that Dell needs to release the driver for Windows 10 as the 8.1 driver is not compatible fully and based on 2 facts

1. I check for other Dell models that has Conexant Audio. None of them has Windows 10 drivers.

2. ASUS, LENOVO, TOSHIBA has released Conexant Audio driver for Windows 10 (But these drivers do not work with Dell laptop)

Honestly, at this time I do not have any updated information.  I do know that it's being looked into.  As soon as I have more information, I will respond back.

-Robert


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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