Dell Inspiron 15R - 7520: Hey Cortana does not work

I have the same problem, except that it doesn`t work for me when I click the microphone icon in the Cortana textbox. It seems to listen for a second, but then it jumps to the suggestions like I didn`t say anything. I have the audio drivers for Windows 10 from the Dell support page. My voice works fine on Skype and Voice Recorder, though.

Please let us know if there is any progress.

Same issue for me, I have completed 'Learn my Voice' and started saying 'Hey Cortana', its not responding. May be this issue is related to mic Driver as Dell doesn't have Windows 10 drivers yet.

I also think that Dell needs to update the microphone driver for Windows 10.

But we cannot know when Dell can update...

Still no new driver...

Still no new driver...

Hi minhphuong0401,

Please make sure you have the latest driver installed.  Here is the link.

Windows 10 has not come out with a specific driver yet, so the Windows 8.1 driver is the latest one suggested.

Hi Robert,

I have installed this latest driver from Windows 8.1 to Windows 10. And I suspect that it is not fully compatible since Hey Cortana does not work at all (even though the microphone works in other applications like Skype).

One more thing, when I check Reliablity Monitor, I can see a lot of problems with Audio Device, and the files having problem is exactly the Conexant Driver (Please see below)

Still no new driver...

Try this:

You may want to check this forum as well:  http://answers.microsoft.com/en-us/search/search?SearchTerm=hey+cortana+not+working+windows+10&IsSuggestedTerm=false&tab=&CurrentScope.ForumName=Windows&CurrentScope.Filter=windows_10-win_cortana&ContentTypeScope=QnA%2CDiscussion%2CWiki&x=14&y=11#/Windows/windows_10-win_cortana/QnA,Discussion,Wiki/1

Hi Robert,

I have tried to use Microsoft driver for 3 days already.

My observation is that Microsoft driver does not cause any error in Reliablity History for Windows Audio Device Graph Isolation.

However

- The microphone used in Skype, Voice recorder became worse than Dell drivers (It cannot capture the voice clearly...)

- Hey Cortana is not working also

I still think that Dell needs to release the driver for Windows 10 as the 8.1 driver is not compatible fully and based on 2 facts

1. I check for other Dell models that has Conexant Audio. None of them has Windows 10 drivers.

2. ASUS, LENOVO, TOSHIBA has released Conexant Audio driver for Windows 10 (But these drivers do not work with Dell laptop)

I don't have the "Hey Cortana" problem, but the "Windows Audio Device Graph Isolation" error shows frequently.

Hi Robert,

Thanks. I hope the solution will come out soon.

Hi Jzhangphd,

May I know which driver you are using now for Conexant audio?

Hi Minh, I used the latest Conexant Audio Driver. I had a clean installation of Win 10.

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=Y1116&fileId=3285732257&osCode=WB64A&productCode=inspiron-15r-se-7520&languageCode=EN&categoryId=AU

Hmmm. So strange. I also used the same driver but Hey Cortana never works for me. My Windows 10 is clean install also.

But the Windows Audio Device Graph Isolation issue is a litte bit annoying too

-- Duplicate post --

Hi Robert, Thanks. I hope the solution will come out soon. Hi Jzhangphd, May I know which driver you are using now for Conexant audio?

i wouldn't bet on it.  you may have to wait either weeks or months before a new Conexant audio driver for Windows 10 will be available for your Dell laptop since Dell has to get in touch with Conexant Systems Inc. to make a new driver.

So far, Conexant Systems has only made new Win10 certified audio drivers for other PC manufacturers like ASUS, Lenovo, LG & Toshiba but none for Dell yet.