Hi I was installing Windows 10 home on Dell Inspiron 15r 7000 7537 it got to around 80%, I looked down at my phone, looked up and then it was just a black screen...
I left it for around 3 hours and it hasn't progressed at all, its not responsive, there's no mouse cursur on screen and it doesn't respond to anything...
Any tips? I've downloaded windows 10 onto a USB incase it can help.
At the moment it seems pretty bricked...
After about another hour I was advised by someone to force power off as Dell laptops apparently sometimes hang during installation forever and Win 10 can retrieve installations.
It booted past the Dell logo and said "Retrieving installation" and back to black screen...
I tried again and it just gave up and retrieved the Windows 8.1 installation that it backed up.
May try again later.
Made sure everything was totally up to date in 8.1 with updates (they were) went for the upgrade option of install, this time I installed from a USB created for it.
Same thing happened.
It restarted once the drivers were at 100% installation and it's meant to move to config and settings for the last bit of the installation. Instead it's just a black screen.
Very sorry for repeated posts but this forum seems slightly broken when on phone and it won't allow me to choose the drop-down box to edit previous posts.
I thought this may help.
It's the error message given upon booting back into Windows 8 after forcing it off from perpetual black screen twice.
Windows 8 loaded up to a black screen where explorer didn't work & run didn't start. All that worked was task manager.
Eventually the error message you see above came up. Upon restarting again it started up as normal.
Just to let you k now, you're not alone
another thread here:
I'm also part of 5 other threads across different forums, all the same model (7537), all the same issue (black screen, no cursor, no response, goes back to 8.1 after 2 forced restarts)
Something to do with 2 graphics cards, but not good we are all having this issue and no response from Dell
I have the same problem, and it seems right now it's impossible to instal Windows 10 in that laptop. The problem seems to be something related to nvidia 750m card. In Windows 8, the last stable driver was 347.88. Newer drivers crashed the laptop. Windows 10 always install the newer driver during installation, causing the laptop to hangs, freeze and lock. I managed to finish installation, but the laptop never boot, in hangs in windows splash screen always, and event triying to enter in safe mode, it keeps freezen in the same screen.
Returning back to Windows 8 doesn't give any problem.
Did anyone tried disabling both display adapters before installing windows 10?
I managed to install it today, and I explained here how I did it:
the problem is the graphic driver for nvidia 750m, but my laptop is right now working with an old driver.