Dell OS Recovery Tool Windows 10 download fails

johnmickler,

Take a look at the link below. There is also a couple of videos that may help you.

Dell Windows Backup Media and Recovery Options

Hi, my problem is when the download bar reaches 1 second remaining with 6.37GB showing as downloaded that it fails. Time and time again as though it is getting ready to write? So it starts the whole procedure over.... never completes...

John

I couldn't get it to work on all my systems either. If you go to your Downloads folder there should be a Dell Folder and the .iso should be present in it. You can use Rufus to make the Bootable USB with the .iso. More details here:

http://dellwindowsreinstallationguide.com/creating-a-windows-10-bootable-usb-for-a-uefi-bios/

This happened to me on my XPS 13" 9370. It got stuck right at the end of the download and the status was showing random amounts of time left remaining. The CPU also shot up.

I cancelled, closed the app, and reopened it in "Run as administrator" mode. It had to redownload the whole file again, but this time it worked. I'm not sure if "Run as administrator" was the difference or not.

Hope this helps someone :Yes:

for me it sat at 0 seconds for another 15 minute.  it eventually finished.  

I just got an Inspiron 14 7472 and encountered the "1 sec left" problem when burning the USB stick. 

At first, I thought the USB burn was hanging, but I then figured out that the display shows incorrect information (progress bar, and 1 sec left).

Using Alt-Ctrl-Del for starting the Task Manager and looking (via "More Details") at resource consumption, it showed that the Dell OS Recovery Tool had low CPU load but consistently used disk bandwidth of about 20MB/sec. I have a hunch that the software, while showing 1 sec left", is actually verifying the burn without giving the user any information about it in the display.

So, I let the app run, and it finished successfully after about 20 minutes of waiting (ballpark calculation: 16GB * 20MB/sec = 16 * 1.2GB/min = 19.2 minutes). 

FWIW, I tried this as both Admin and as regular user -- with no difference at all.   

The tool does not work if you do not have DOTNET installed.

https://support.microsoft.com/en-us/help/4054530/microsoft-net-framework-4-7-2-offline-installer-for-windows

The tool will not allow a download if you are in KOREA.

The issues are not Dell they are with your ISP and Location.

"1 sec left" problem when burning the USB stick. "

If the usb stick is not actually 16 or 32 gigs then the utility will fail

I have the most success with specific units from sandisk.

https://www.amazon.com/SanDisk-Cruzer-Blade-SDCZ50-016G-Flash/dp/B0746GNC1S

Smaller than 16 gigs doesnt work nor does larger than 32.

These are USB 2.0 devices

Unfortunately these are counterfeited. 1 2 and 4 gig devices are reprogrammed to say they are 16 or 32 gigs.

That's why I only buy them from amazon using my prime account.

https://forums.sandisk.com/t5/Mobile-memory-professional-cards/Fake-32gb-ultra-card/td-p/304539

https://www.youtube.com/watch?v=J-D6tYBX8vE

Hi ,

I get the following error while extracting the recover.iso file.  I fails due to stupid PNG file it cannot remove because the recovery tool  is using this picture in it's GUI.

"19-06-23 09:36:23,985 [1] [ERROR] CacheSystemImage ex: System.Net.WebException: An exception occurred during a WebClient request. ---> System.IO.IOException: The process cannot access the file 'C:\ProgramData\Dell\OS Recovery Tool\Downloads\CloudOSRI\SystemImage\XXXXXXX.png' because it is being used by another process.  "