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April 11th, 2016 20:00

Dell System Updates- BIOS- Wiped ALL of my files

After putting it off for a couple weeks, I finally did my Dell system update which was supposedly a Bios update.  Upon restarting, ALL of my files were wiped (except the ones in my recycle bin- go figure!). I have Carbonite so I am restoring everything but it takes a long time and is very frustrating.  I wanted to put this here as a warning to anyone.  How could this have happened and how can I prevent it in the future, besides not doing any updates?

5 Practitioner

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274.2K Posts

April 12th, 2016 02:00

Hi,

Thank you for writing to us !

BIOS updates should not erase data on the system.It possible with windows update .

Thanks

Robin

5.2K Posts

April 16th, 2016 23:00

How exactly did you do the "system up

date"?

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