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prelude134
1 Copper

Having Issue with TPM on our Optiplex 9020 models. Will not enable TPM during OSD Task Sequence

Does anyone have an answer for this? Our OptiPlex 7040s work fine but 9020s & 9020Ms will not work. The output from SCCM is below: This is for a Windows 10 Task Sequence. The same steps were used for Windows 7 and seem to work fine for Windows 7. Any assistance would bew greatly appreciated.

.. Tpm ownership is allowed
uStatus == 0, HRESULT=80280012 (e:\nts_sccm_release\sms\framework\tscore\tpm.cpp,503)
Tpm does not have compatible SRK
uStatus == 0, HRESULT=80280007 (e:\nts_sccm_release\sms\framework\tscore\tpm.cpp,548)
Tpm does not haveEK pair
Initial TPM state: 4
(dwTpmState & Tpm::State_Enabled) != 0, HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\bitlocker\bitlocker.cpp,457)
InitializeTpm(), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\bitlocker\bitlocker.cpp,1313)
ConfigureKeyProtection( keyMode, pwdMode, pszStartupKeyVolume ), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\bitlocker\bitlocker.cpp,1517)
pBitLocker->Enable( argInfo.keyMode, argInfo.passwordMode, argInfo.sStartupKeyVolume, argInfo.bWait ), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\bitlocker\main.cpp,382)
'IsSrkAuthCompatible' failed (2150105106)
'IsEndorsementKeyPairPresent' failed (2150105095)
TPM cannot be enabled without physical presence

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Dell-Vijay A
3 Argentium

RE: Having Issue with TPM on our Optiplex 9020 models. Will not enable TPM during OSD Task Sequence

Hi PRELUDE134 ,

Could you please confirm if the TPM is enabled in BIOS?

Did it work previously?

Was there any hardware replacement on the system happened?

Go to TPM.msc and provide me the TPM status.

Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.

Let us know if you have any other queries.

Dell-Vijay A
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