stevehuff
1 Copper

How to return to factory Windows 10 install on 8930

When setting up my new XPS 8930, installation of Microsoft patches ran into some issues, so I decided return to the factory image to try again. Found the Dell OS Recovery Tool at https://www.dell.com/support/article/us/en/19/sln299044/how-to-download-and-use-the-dell-os-recovery... but the instructions are incorrect. I ended up reinstalling Windows and it is not the same as the factory install. Not sure what all is different, but would like to get back to the factory install. How do I do that?

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Dell-RonnieR
2 Bronze

Re: How to return to factory Windows 10 install on 8930

Stevehuff,

Thanks for sharing the service tag. I've created a support ticket for you and will interact over private messages to safeguard your privacy.

Dell-RonnieR

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7 Thorium

Re: How to return to factory Windows 10 install on 8930

Dell does not have downloadable factory install images.

Optiplex 7060 has Intel® Q370 Chipset similar to  the 8930 Intel® Z370 chipset Both are 8th gen Core and both support CPU-attached PCIe storage. 

https://downloads.dell.com/FOLDER04891884M/1/7060-win10-A00-2Y4JF.CAB

You download the cab file and save to my documents.

then unzip contents using 7zip.

then update any yellow ! in device manager saying download from my machine instead of from the internet.

https://www.7-zip.org/download.html

Unfortunately the 8930 is not like the optiplex line where they have reinstall cab files for all drivers.

http://downloads.dell.com/published/pages/xps-8930-desktop.html

DescriptionDownload
Dell Update - SupportAssist Update Plugin
The Dell Update - SupportAssist Update Plugin works in conjunction with the Dell Update application to keep your systems recovery environment up to date  "SupporAssist OS Recovery" option.More details

http://downloads.dell.com/FOLDER05616426M/1/Dell-Update-SupportAssist-Update-Plugin_NFN97_WIN_4.4.0....

 

 

DescriptionDownload
Realtek Audio Driver
More details

http://downloads.dell.com/FOLDER04557469M/3/Realtek-Audio-Driver_T55WP_WIN_6.0.1.8248_A07.EXE

 

 

Description
Intel Management Engine Interface Driver
This package contains the driver for the Intel Active Management Technology (AMT) Host Embedded Controller Interface (HECI) Management Engine (ME).  .More details
Intel Chipset Device Software Driver
The Intel Chipset Device Software installs Windows setup information (INF) files that provides the Operating System with information regarding the system hardware. It's supported on Latitude, OptiPlex, Precision, Inspiron, Vostro, XPS, Alienware, and IoT platforms running Windows 7, Windows 8.1 and Windows 10.More details

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