jonathanewalton
Not applicable

INTERNAL_POWER_ERROR for Windows 10. Endless restart cycle.

Windows 10 will automatically restart due to a reported "internal power error".  I am trying to go back to Windows 8.1 but it won't let me.  I am stuck in the cycle.  Why Dell .... Why?

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4 Replies
SH628
Not applicable

RE: INTERNAL_POWER_ERROR for Windows 10. Endless restart cycle.

I had the same problem on my Inspiron 15 7548. There was no other option than factory reset. Dell must handle this problem.

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JimRolph
Not applicable

RE: INTERNAL_POWER_ERROR for Windows 10. Endless restart cycle.

I had this too.

From another thread it was suggested that this was caused by a problem with an AMD driver.

Starting Win10 in Safe Mode, I executed the Devise Manager.  Selected Display Adapters, and disabled AMD Radeon R7 266 Series driver.

After that, it worked.  But that leaves two questions:

When with the AMD driver be fixed so that it can be re-enable?

How did this get passed Dell's Win 10 Test team?

GermanCG
2 Bronze

RE: INTERNAL_POWER_ERROR for Windows 10. Endless restart cycle.

1 Start your computer.
2 After login, go fast to Device Manager and disable the ATI video card.
3 Remove the ATI video drivers.
4 Go back to device manager, select ATI video card and choose Update Driver.

That will solve the problem.

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sushantshekhar2
2 Bronze

RE: INTERNAL_POWER_ERROR for Windows 10. Endless restart cycle.

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