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Inspiron 11-3147, Windows 10 (1709), touchpad not working

After the Windows 10 updated to version 1709, the touchpad is not recognized. As a result, native drivers were not set. The touchpad works, but there is no skrol and other gestures. It is impossible to set the native driver and a software does not see the device. Rollback to an early Windows version 10 and everything works again.

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4 Replies
jackabott
1 Copper

RE: Inspiron 11-3147, Windows 10 (1709), touchpad not working

you will need a mouse to revive a disabled touchpad. With your touchscreen or mouse, open Settingsand go to Devices > Mouse & touchpad. Scroll down to the bottom of the screen and click Additional mouse options.

The Mouse Properties window will open. Click the tab that lists your laptop's touchpad -- mine is labeled Dell Touchpad. If you don't see such a tab, then look for a tab labeled ELAN or Device Settings, where you'll see your touchpad listed under Devices. Click on the touchpad to select it and then click Enable. There is a toggle switch for turning the touchpad on and off.

Windows 10 offers a number of settings to fine tune how your touchpad reacts to your clicks, taps and swipes.

First up, set the speed of your cursor. On the Mouse Properties windows, click the Pointers Options tab and play around with the slider for Select a pointer speeduntil you find a speed you can work with. You can also speed up or slow down the double-click speed; the slider for this setting can be found on the Buttons tab.

Next, let's get your touchpad gestures in order. The settings for all touchpad settings are located in Dell's custom Pointing Devices shell, which is accessible from the Dell Touchpad tab in the Mouse Properties window in Mouse & touchpad settings. Adjust accordingly.

If problem still persists update drivers. To do so, search for Device Manager, open it, go to Mice and other pointing devices, and find your touchpad. Right-click on your touchpad and click Update Driver Software. Your laptop will check the internet for updated driver software and, hopefully, update accordingly. If your computer can't find an updated driver, you may need to look for the updated driver by yourself. Look at the downloads sections of your laptop manufacturer's website. You may need to uninstall your old touchpad driver (Device Manger, right-click on touchpad, Uninstall) before installing the new driver.

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harper_alex
1 Nickel

RE: Inspiron 11-3147, Windows 10 (1709), touchpad not working

Please follow below instructions::

With your touchscreen or mouse, open Settingsand go to Devices > Mouse & touchpad. Scroll down to the bottom of the screen and click Additional mouse options.

The Mouse Properties window will open. Click the tab that lists your laptop's touchpad -- mine is labeled Dell Touchpad. If you don't see such a tab, then look for a tab labeled ELAN or Device Settings, where you'll see your touchpad listed under Devices. Click on the touchpad to select it and then click Enable.

Main page had a toggle switch for turning the touchpad on and off.

One other thing to try is to see if your laptop has a function key that enables/disables the touchpad. It should look like a tiny touchpad with a diagonal line through it (it may be Fn + F5, Fn + F6 or something else entirely). Try toggling this key if you have it before you freak out about possible touchpad woes.

Set the speed of your cursor. On the Mouse Properties windows, click the Pointers Options tab and play around with the slider for Select a pointer speeduntil you find a speed you can work with. You can also speed up or slow down the double-click speed; the slider for this setting can be found on the Buttons tab.

The settings for all touchpad settings are located in Dell's custom Pointing Devices shell, which is accessible from the Dell Touchpad tab in the Mouse Properties window in Mouse & touchpad settings.

Return to the Mouse & touchpad panel in Settings, you'll see a Touchpad delay setting. By default, it's set to Medium delay. Moving it to Long delay, helps to keep the touchpad from registering your palm as a tap as you type and jumping your cursor to a new spot in your document.

Update your drivers

To do so, search for Device Manager, open it, go to Mice and other pointing devices, and find your touchpad. Right-click on your touchpad and click Update Driver Software.

It will check the internet for updated driver software and, hopefully, update accordingly. If your computer can't find an updated driver, you may need to look for the updated driver by yourself. Look at the downloads sections of your laptop manufacturer's website. You may need to uninstall your old touchpad driver (Device Manager, right-click on touchpad, Uninstall) before installing the new driver.

mbenadiba
1 Nickel

RE: Inspiron 11-3147, Windows 10 (1709), touchpad not working

i have a similar issue on Dell Latitude 7380. After installing Windows 10 version 1709, my touchpad works after a fresh reboot, however after putting the computer in Standby and resuming, the touchpad features stop working. The touchpad itself does work, but two finger scroll is default direction and none of the three or four finger guestures function at all.

after rebooting, everything functions like normal but stops again after a suspend and resume.

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yarix100
1 Copper

Re: Inspiron 11-3147, Windows 10 (1709), touchpad not workin

same problem here, on latitude machine using win 10 1709.

the touchpad is recognized as simple mouse by Dell Touchpad options program.

i'm using latest drivers. BIOS is well set, device manager shows "Dell touchpad" and yet - I see the the touchpad settings. it is seen only as PS/2 Mouse Smiley Sad

please help! 

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