I recently bought a the 5558, roughly six or eight weeks ago; I have been very disappointed with the performance since day one. I do not use it often at the moment, and only for browsing and Office.
I've tried all the 'tips' that I found through Google searches, plus Advanced Systemcare 8 to defrag and optimise, plus the Dell System Detect (No issues).
Programs often take a long time to load, if at all, especially Chrome. Downloads are painfully slow (e.g. 15 minutes for a 70kb .doc file) despite speedcheck showing a 4.9MBps rate. Chrome and Firefox both frequently stall and a popup offers me to 'kill' or 'wait' for the page. Also when opening file explorer, it can take fully 5 minutes to 'find' anything - even in near-empty folders.
Any other ideas? Has anyone else had any similar issues?
The laptop did come preloaded with Windows 10 and I double checked the minimum requirements, there really shouldn't be any issues.
Thanks for any replies
Thank you for writing to us!
This could be a hardware issue we would suggest to run complete diagnostics to check if there are any issues .
Kindly also private message the service tag of the system.
Social Media Support
Thanks for the response. Not sure how to Private message, can you message me and I'll reply with the service tag? or is it safe to post here?
I ran the Dell Support quick diagnostics test and everything came back ''passed'', I will try a PSA Diagnostics test now.
You can add me on your list and you will be able to Private Message the details.
Kindly confirm the PSA results.
Social Media Support
I have the same issue. Most noticeable at boot up. Ran the diagnostics test and all passed. This is our second Inspiron 15. My wife has a 15z Ultrabook and does not run slow. When I order the 5558 I thought I was getting something similar, but not the case. Is there anyway of increasing the boot up speed on this system?
I'm also experiencing an extremely slow boot time on my 5558 laptop. (Bought - Sept 2015 preloaded with Win10). Undertaken tests and all passed too.
I have a 6 year old Dell (significantly lower spec), running Win10, and boots in about 1/5 of the time!
Can you advise where problem is?
Same here. if you can just post the problem and the answer here. We wouldn't have to be on the phone 12+ hours as i have been. getting nowhere. both the 5558 new in DEC 2015 was sent a replacement with same problem (disk at 100% with nothing running) 4 weeks later. still have no use of the giant paper weight. Same problem. Just give us a solution please! don't waste more and more of our time doing infinite tests.