This didn't work in my case as I had the latest driver 355.60 when I found this thread.
Approximately 50-75% of the time I try to completely shut down my laptop (Dell Inspiron 15 7537), it will fail to completely shut down. The screen will turn off and the computer will be completely unresponsive to input on the keyboard/trackpad, but the backlight on the keys will remain on and I can hear the fan running inside the laptop. The laptop will remain warm to the touch for hours if left in this state. The only way to complete the shutdown process at this point is to hold down the power button for 5 seconds until the laptop fully shuts down.
This was not an issue in Windows 8/8.1, but only started happening after I upgraded to Windows 10. This has led to some frustrating situations where I walked away from the laptop thinking it was shut down, only to come back later to find out that the battery was completely drained. How do I solve this? Thanks.
Hi, I am having the exact same issue as this, only since updating to Windows 10.
I also have the Dell Inspiron 7537.
I seem to have found a fix for this issue.
Go to, Control Panel, Power Options, select "Choose what the power buttons do", then select "change settings that are currently unavailable", scroll down and unchecked "Turn On Fast Start-Up"
This has worked for me so far 🙂
3542 laptop running windows 10 upgrade
this is a copy of the post i answered from some one else, had the same problem..
my problem was from the Intel Rapid Storage ,
yes Martinkit, that is exactly what happened to my laptop, the same as what u experienced with the power problem.
as i said in post
go to Control Panel
on bottom left side, click uninstall program
there are 3 programs to uninstall
Intel rapid storage (i think it will say, have to stop program first before uninstall - click yes) and think it asks to restart system, just go ahead and click yes)
intel management - something or other (cant remember the exact name, but its the only one titled like that)
intel security assist - (also cant remember the exact name - but the only one with a name like that)
on my laptop 3542 , after uninstalling those 3 program there is only one program left made by intel and that is the graphics , obviously , u do NOT want to uninstall that
also check in power settings, what ur button's do, and what closing the lid does.
For some reason this didn't fix the issue. The first few times I shut-down my PC shot-down completely but since then the issue has reoccurred.
Yes even i had this problem but the bigger problem is my laptop is draining the battery fast ( almost 3hrs less than win 8.1), so i had to restore to win 8.1. Do u have the same problem n what is ur battery backup period ?
Being struggling with the Inspiron 15 7537 not shut down completely problem since the Win 10 upgrade and drivers update with the Dell official released drivers.
Tried most of the suggestions even the discharging the battery and reconnecting the button backup battery with no avail.
Downgrade Intel Management Engine Interface to v9.5.
Sleep and shutdown problems are due to v11xx. Download MEI from [https://downloadcenter.intel.com/download/23746/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC].
So far so good.Keeping my fingers crossed.
Thanks Skusa, the intel MEI driver you suggested solved the shutdown and battery drain problems for me.
My main issue now is that the touch screen is not working, it seems to be a usb device that is not being recognised. No drivers available from Dell for the touchscreen. Anywhere else to look ?