fisher99
Copper

Inspiron 15R N5110: Black Screen after Win 10 Upgrade

Until recently my Inspiron 15R (running Windows 7) would not allow a Windows 10 upgrade.  It would say that Dell had not certified this device with Win 10 due to BIOS issues.  About a week ago I had to do a complete "bare metal" Windows re-install so took that opportunity to download all the latest drivers and the latest BIOS.  I didn't think any more about it until today when it popped up and asked if I wanted to upgrade to Windows 10.  I figured I would get the same "can't upgrade" message but decided to go ahead and try.  To my surprise it downloaded and installed Windows 10.

However: I can boot and log into Windows 10 and can see my desktop for about 5 to 10 seconds.  Then the screen goes black.  I can see (and move) the mouse pointer but nothing other than the mouse pointer shows on the screen.

I figured it must be an incompatible video driver (although as I said, it does display the desktop just fine for a few seconds), so decided to boot into SAFE mode to see if I could resolve the issue.  But the exact same thing happens when I boot into SAFE mode.  I see the desktop for a few seconds and then it goes black, with nothing other than the mouse pointer being displayed.

Any thoughts on a resolution?

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6 Replies
Moderator
Moderator

RE: Inspiron 15R N5110: Black Screen after Win 10 Upgrade

fisher99,

You may want to put Windows 7 back on the system since no windows 10 drivers are available for this computer.


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bacillus
Diamond

RE: Inspiron 15R N5110: Black Screen after Win 10 Upgrade

Out of curiosity, is your video card inbuilt or a third party discrete one and do you run your laptop without a battery?

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fisher99
Copper

RE: Inspiron 15R N5110: Black Screen after Win 10 Upgrade

It's a built in Intel HD  3000 video card.  I've updated to the latest drivers for the card,  but to no avail.  Interestingly enough I can stay the task manager and then run apps like Windows File Explorer or MSCONFIG and they display just fine on the black screen,  but the desktop oboe shows for a few seconds before going black.

Anyway,  after several hours of research and trying things that didn't work, I finally bit the bullet and restored to the Windows 7 image that I created before upgrading to 10.  I learned a lot along the way though,  so it wasn't totally wasted time. .. Smiley Happy

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moe1080
Copper

RE: Inspiron 15R N5110: Black Screen after Win 10 Upgrade

I had the exact same problem. You have to uninstall a certain sound driver, and everything will work perfectly after that. I can't recall the name of the driver but it was listed in the add/remove programs menu and all you have to do is uninstall it and restart.

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RE: Inspiron 15R N5110: Black Screen after Win 10 Upgrade

I also have the N5110 and recently upgraded to Windows 10 Home Edition (64 bit). I had the black screen issue as well, and finally figured out it was defaulting to an extended display. I plugged into my TV and was finally able to see that Windows had installed properly. I deleted the HD Intel drivers, and it defaulted to a Microsoft driver. This made my built in laptop display work, but the resolution kept defaulting to 1024 x 768, which is not the native resolution.

I found another thread in the Dell community on this same issue, and followed the advice of trying to update my BIOS version first. I updated it to the latest available, and then updated the drivers for the HD 3000 Intel Graphics Driver, and everything is back to normal. My built in display is outputting at the native resolution of 1366 x 768, and it is looking and running great. I hope this helps others who run into this same issue.

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cooverr
Bronze

RE: Inspiron 15R N5110: Black Screen after Win 10 Upgrade

Thanks. The update the BIOS (to A05) worked and I now have the Windows 10 Video Driver working properly. What a shock it was as I attempted an update to Windows 10, and them tryed to update the drivers when the screen went black. The updated driver now works in Windows 10 and I am a happy man.

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