kkjhd
2 Bronze

Inspiron 7537 touch screen not working with windows 10

Hi,

My 7537 Inspiron touch screen is not working after the upgrade to Windows 10.

In device manager a USB device shows as unknown (yellow warning triangle), otherwise there are no indications to the source of the problem.  There is no other touch screen device showing in device manager. There do not appear to be any touch screen drivers on the Dell website.

Suggestions please ?

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17 Replies
DELL-Jesse L
Community Manager
Community Manager

RE: Inspiron 7537 touch screen not working with windows 10

kkjhd,

You can click the link below to download the touchpad driver for this system. The drivers shows it is for 32 bit but will work with Windows 10 64 bit.

Dell TouchPad Driver

 



 

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kkjhd
2 Bronze

RE: Inspiron 7537 touch screen not working with windows 10

Jesse,

Thank you for responding. I already have the Touch Pad driver and the touch pad is working correctly. Despite this I reinstalled your suggested driver but no improvement.

My problem is the Touch Screen. This was working until the windows 10 update. 

Now System reports, 'no pen or touch input is available for this display'.

regards, Eric

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DELL-Jesse L
Community Manager
Community Manager

RE: Inspiron 7537 touch screen not working with windows 10

kkjhd,

I found this fix on the Microsoft Answers Forum. The user has an HP with the same issue. It appears the problem was from a Windows Update. Try the steps mentioned in the below post and let me know what or if it resolves your issue.

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/solved-windows-10-touch-screen-...

 



 

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kkjhd
2 Bronze

RE: Inspiron 7537 touch screen not working with windows 10

Jesse,

I can't find anything in that link that helps me.

Solution 1: In device manager I don't have a touch screen driver present under either 'mice and other pointing devices' or under 'human interface device' (which I think is where it used to be).

Solution 2; my computer crashes with an error 'video_dxgkrnl_error' (or similar to this) if I run hardware troubleshooting.

Solution 3; the problem arose with the windows 10 installation not a windows update. There is no installed update that is identified as being related to the touch screen.

My system does not recognise that a touch screen is present, in control panel > system; 'no pen or touch input is available for this display'.

So the touch screen hardware is not recognised and there is no touch screen driver present.

Any more ideas ?

thanks, Eric

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DELL-Jesse L
Community Manager
Community Manager

RE: Inspiron 7537 touch screen not working with windows 10

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kkjhd
2 Bronze

RE: Inspiron 7537 touch screen not working with windows 10

Jesse,

Thanks, I have looked at those but nothing there to help me.

Since the Win 10 update my touch screen hardware is not recognised, nothing shows up for it in device manager in either  'human interface devices, or in 'mice and other pointing devices'.

The only problem I can see in device manager is an 'unknown usb device', presumably this is the un-recognised touch screen hardware (no external usb devices are connected). If I scan for hardware changes the system crashes every time.

How do I get the touch screen hardware to be recognised correctly in Win 10 ?

thanks, Eric

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vivpatel
2 Bronze

RE: Inspiron 7537 touch screen not working with windows 10

I too had the same kind of crashes, its because of NVIDIA driver issue. Update Display driver, then update the TouchScreen.

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kunaljain94
2 Bronze

RE: Inspiron 7537 touch screen not working with windows 10

hi kkjhd,

Actually I am also facing the same problems which you have mentioned in this forum.I bought this laptop 1 week back and now I am facing this problem,its very irritating.Plese tell me what you did to make your touchscreen again start functioning...

Hope for a fast reply

Kunal

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kkjhd
2 Bronze

RE: Inspiron 7537 touch screen not working with windows 10

There is no solution that I know of. I don't have the touchscreen working and no answers to this problem that I can find. Touchscreen won't work in either desktop or tablet mode. Not a good outcome so far.

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