Hello. I am also having the same trouble with this. I have a Dell Inspiron 2305, and when I clicked on the left arrow, I got this:
Broadcom Virtual Wireless Adapter
DW1501Wireless-N WLAN Half-Mini Card
Microsoft 6to4 Adapter
Microsoft ISATAP Adapter #2
Microsoft ISATAP Adapter #3
Realtek PCIe GBE Family Controller
Teredo Tunneling Pseudo-Interface
What should I do from here?
I am unclear if you are having an issue with you Broadcom Virtual wireless that prevents downloading W10? If so, go to Device Manager click on the wireless box then uninstall BUT DO NOT UNISTALL THE DRIVERS. then go Microsoft.com to download W10. Good luck. Once I uninstalled the Broadcom Wireless the W10 download proceeded flawlessly, and also the new W10 update.
I'm not sure what the wireless box is. Can you tell me specifically what I need to click on? I opened up Device Manager but I don't know what to do from there.
go to device manager and open the network adapter click on Broadcom wireless virtual. Click uninstall but DO NOT UNINSTALL THE DRIVERS. You still need these drivers. But as stated in my previous post if the issue that prevented the W10 update is the Broadcom then you need to uninstall this adapter. good luck.
Do I right-click uninstall? Because if I double-click it, then it will lead me to uninstalling the drivers. I just want to make sure, so I don't mess up and do something wrong.