lynne4270
3 Zinc

Making Recovery drive with XPS 8920

When I try to make a recovery USB drive, I get an error message saying "We can't create a recovery drive on this PC. Some required files are missing".

It has Windows 10 on the computer. When I first got the computer last week, I cloned the platter type hard drive to a 250 GIG Samsung SSD for the C drive which it boots from. I added another 250 GIG SSD for storage. The computer came with the Optane 16 GIG M-2 SSD. From what I have read that just acts as cache with the platter type hard drive with is no longer there.

I always make a recovery drive just in case. I emailed Dell support 2 days ago, but haven't received anything back from them.

Any help would be much appreciated.

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3 Replies
Community Manager
Community Manager

RE: Making Recovery drive with XPS 8920

Hi lynne4270,

Thanks for posting.

I see that you tried contacting Tech Support by email, but you should try contacting them on the phone for troubleshooting your system.  Depending on the type of warranty you purchased, you may have software support available to you for 30 days.

In researching this, I found an article which might be helpful: http://dell.to/2uxs7eT

http://dell.to/2uxD1RL

http://dell.to/2uxsPZD




Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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lynne4270
3 Zinc

RE: Making Recovery drive with XPS 8920

Thanks Robert P.

I read the articles which gave me some idea of the problem.

When I go into bios, I can see all drives with the m.2 being 3rd in the boot order.

I am sure that drive is causing the problem. When I cloned the original hard drive to the new Samsung SSD, I am not sure how that m.2 drives figures into it.

Thinking about just removing that m.2 16gig drive and see what happens.

I have a 3 year extended warranty so guess I should call Dell support before doing that.

Thanks again.

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Community Manager
Community Manager

RE: Making Recovery drive with XPS 8920

Yes, since you purchased extended warranty, you should get your money's worth out of it.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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