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My laptop shows only the "dell" logo after an update to windows 10
Hi guys..i downloaded and the windows 10 update from my inspiron 15 5000series and then when it started installing it, it restarted itself and many times and then it only shows the "dell" logo for a couple of hours so i pressed the power botton for a long time till it turned off (i know i shouldn't but i did it) and then i pressed it again to turn it on but it only keeps showing the dell logo for ever.
Please help me, idk what to do
Anonymous
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5 Practitioner
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September 26th, 2016 04:00
Hi,
Thank you for writing to us !
We would suggest to remove the battery from the system and put it back in,once the battery is back in boot the system to check if come up .This way you will release all the excess power.
If the system still has the same issue then please tap the F12 key at the Dell log and check if the diagnostics screen comes up and kindly run a complete diagnostics on the system .
kindly private message the service tag and email address.
Thanks
Robin