pcbocampo
1 Copper

Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)

Hi,

Once I finished the update to BIOS 2.3.1, and I have to shutdown coz I'm sleepy. After I shut it down, I open again my unit, then it says "no bootable devices found".

I ran diagnostic (all pass), then i check the System Information on Bios, and unfortunately no hard drive detected. I just don't know and confused. "M.2 SATA = (none), M.2 PCIe SSD-0 = ES79N659011902K" and no hard drive size.

I have a USB recovery drive, do you think it helps? If not, what should I do?

Need help. Sorry for my english...

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8 Replies
Community Manager
Community Manager

RE: Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)

Hi pcbocampo,

Thanks for posting.

Apologies that your computer is not performing as expected. Other users have reported success in resolving this issue by restoring the BIOS to the previous version. 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


pcbocampo
1 Copper

RE: Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)

How can I restore to the BIOS previous version?

Can you please tell what should I do first?

Thanks for the response.

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Community Manager
Community Manager

RE: Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)

http://dell.to/2hw2xRC

http://dell.to/2hw2yoE


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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gellpro
1 Copper

RE: Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)

Hi, I'm facing the same problem now.

Could you solve this problem?

Although I can't boot windows, how can I downgrade BIOS? 

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Wietse-0803
1 Nickel

Re: Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)

Same problem here. Running BIOS 2.5 meanwhile, but issue exist.

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Wietse-0803
1 Nickel

Re: Newly XPS 13 9360 - no bootable devices found (system bios 2.3.1)

I found a solution for this annoying problem! I updated the firmware of my Dell XPS 9360 Toshiba SSD. After a restart I don't get the 'no hard drives detected' message anymore. It boots properly now Smiley Happy.

Take care when updating the solid state drive. It can be a different brand instead of Toshiba. Use the service tag when downloading the firmware and follow the instructions. Good luck!

EmmaGoldman
1 Copper

Re: Newly XPS 13 9360 - no bootable devices found (system bi

@Wietse-0803, Can you kindly tell me how you update your SSD firmware without starting OS? I have researched this issue for days and my thorough hardware test on harddrive returns no errors. This may be my last trying before I build a ubs drive to reinstall OS. Thanks.

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Wietse-0803
1 Nickel

Re: Newly XPS 13 9360 - no bootable devices found (system bi

You've to create a bootable USB-stick I remember.

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