Highlighted
hatchepq
1 Nickel

OptiFlex 755 Upgrade to Windows 10-No Dell System Detect or cd/dvd driver

I did a new install of Windows 7 last year when Microsoft discontinued support of Windows XP.  This year I used the free upgrade to Windows 10

I have an OPTI Plex 755 which is  probably 5 years old. I've upgraded to Windows 10

Dell System Detect does not execute after the Windows 10 install.  I printed out the Error Summary.  It began:

Activation of C:\Users\Paulette|AppData\Rjoaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms| resulted in exception.  Following failure messages were detected:

+the deployment identity does not match the subscription.

There is more.  Does anyone have an idea what the problem maybe and how I can regain use of my cd/dvd?

0 Kudos
6 Replies
LSUFAN51
5 Rhenium

RE: OptiFlex 755 Upgrade to Windows 10-No Dell System Detect or cd/dvd driver

According to your Dell Product Support page, Dell doesn't list your system as a window 10 upgrade nor Dell list any drivers for window 10 as well. Please click on the link below and see for yourself.

www.dell.com/.../advanced

0 Kudos
LSUFAN51
5 Rhenium

RE: OptiFlex 755 Upgrade to Windows 10-No Dell System Detect or cd/dvd driver

However, since you have already downloaded windows 10, the fix's in the video in the link below might be of help.....

www.youtube.com/watch;

0 Kudos
hatchepq
1 Nickel

RE: OptiFlex 755 Upgrade to Windows 10-No Dell System Detect or cd/dvd driver

Thanks, I did note that Dell Product Support page did not list my system.  I had already upgraded to Windows 10, because Microsoft indicated my system and my software were upgradeable.

0 Kudos
hatchepq
1 Nickel

RE: OptiFlex 755 Upgrade to Windows 10-No Dell System Detect or cd/dvd driver

Thanks, will do.  I appreciate the suggestion.

0 Kudos
hatchepq
1 Nickel

RE: OptiFlex 755 Upgrade to Windows 10-No Dell System Detect or cd/dvd driver

The option which required my inserting:

reg.exe add "HKLM\System\CurrentControlSet\Services\¬atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

into the command prompt, worked.  THANK YOU!

0 Kudos
LSUFAN51
5 Rhenium

RE: OptiFlex 755 Upgrade to Windows 10-No Dell System Detect or cd/dvd driver

Thanks you for the update.....

0 Kudos