Windows 10

Last reply by 07-22-2016 Unsolved
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2 Bronze
2 Bronze

Precision M4700 can't upgrade to windows 10 due to video Card?

Hi all, i was tryng to run the Windows 10 Upgrade Assistant but it reports i cant proceed due to my "Display not compatible with windows 10" which i believe is the video card.

It's an AMD Radeon Hd7700M series, with drivers version 16.150.2211 released 21/03/2016 which i believe is pretty new

Is this normal? is there any way to proceed with upgrade anyhow?

Atm i have windows 7sp1 PRO

Thanks !

Replies (5)


You may want to look at the link below and follow he information that the user posted.

MS Answers Post

Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

5 Iridium

It will probably upgrade except that a MS generic video driver will be installed. You will not have many video features. You then need to start installing Radeon video drivers till you find one that works. I did this with two 10–11 year old laptops and was successful with both. If this is not successful, you can acquire a newer video card or revert to Win 7.i

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2 Bronze
2 Bronze

Thanks but link doesnt work :)

2 Bronze
2 Bronze

i cannot change video card on a laptop, un frotunately, and i cannot revert since im already on windows 7....

2 Bronze
2 Bronze

Justy for your info i figured out what the problem was, and i solved.

It had nothing to do with integrated video card, it was caused by another driver installed for our remote support program called LANDESK. Removing it solved the upgrade warning error

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