ArtieFufkin
1 Nickel

Problems getting W10 recovery image

I'm desperately trying to download the Dell Windows 10 recovery image, specifically the 9663HA00_W10x64ROW_HOME(DL)_v3.iso file for my new Inspiron 5759.

Firstly, I have to say the download speeds for this file have been dark ages slow, just a nightmare, it's definitely not an issue from my end.

What size is this file supposed to be? It says while downloading it's going to be 6519 MB but the most I've been able to download is exactly 4,194,304KB. I've downloaded this size a number of times but 'm thinking this can't be correct because when I try to create a bootable usb drive with Rufus I get errors.

I want this file so I can try to install W10 on my new SSD because for some reason I've been unable to successfully clone the original HDD.

Any assistance would be appreciated.

18 Replies
ArtieFufkin
1 Nickel

RE: Problems getting W10 recovery image

This is infuriating! I keep trying to download this file without success. What is wrong with the Dell servers? There has to be an alternative download source that actually works!

LSUFAN51
4 Ruthenium

RE: Problems getting W10 recovery image

You can request a recovery image disk in the link below. Click on Customer Support......:emotion-2:

www.dell.com/.../Contact-Information

0 Kudos
ArtieFufkin
1 Nickel

RE: Problems getting W10 recovery image

Thanks but I'd rather just download it and I don't understand why that's proving to be such a problem. This should be a 5-10 minute download.

I could just about live with the slow speed if only the download would actually complete but it keeps failing at various points. Not long ago with one of my attempts I got within literally 4 or 5 MB of completion before it failed, it's like it's taunting me.

This is absolutely shameful on Dell's part.

oxcom
1 Copper

RE: Problems getting W10 recovery image

I would very much like to agree with Artie. I have been trying for a few hours now to download said iso file and am also only get to right around 4GB out of 6.5 (listed as the file size). I'm not sure who you all are using to host your recovery images but they need to be fired ASAP. I need this image NOW.

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ArtieFufkin
1 Nickel

RE: Problems getting W10 recovery image

You'll just have to keep trying. I actually succeeded eventually, ironically only after I no longer urgently needed it.

0 Kudos
oxcom
1 Copper

RE: Problems getting W10 recovery image

Just curious, when the ISO completed... was it actually 6GB?

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ArtieFufkin
1 Nickel

RE: Problems getting W10 recovery image

Yes, 6.36 GB more accurately.

0 Kudos
oxcom
1 Copper

RE: Problems getting W10 recovery image

What a POS. I'd say I have tried at least a dozen times since last night on multiple PCs. Every time the download manager says completed at 4.1GB. Funny thing is, if you mount the "completed ISO" it thinks it is 6GB. I think Dell needs to check the hosted file on their side for corruption.

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ArtieFufkin
1 Nickel

RE: Problems getting W10 recovery image

Yes I had multiple attempts stop at that same 4.1GB point also. It's bizarre that they can be so incompetent with something that should be so simple. Are you trying to download the exact same file as me?

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