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Screens vanish after Windows 10 upgrade

I have a Optiplex 9020 computer and it was upgraded to Windows 10. Now when the user is typing or working in any program her open programs will vanish. You can see a ghost outline of the box and if you wiggle the mouse they will come back. We have dual monitors hooked up and this happens to both screens. I have checked that we have all the latest updates. This is not happening to anyone else who was upgraded to Windows 10 and use the same programs. 

Any help would be appreciated. 

Thank you

Michael Braecklein 

<ADMIN NOTE: Email id removed per privacy policy>

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RE: Screens vanish after Windows 10 upgrade


You may want to try updating the Windows 10 video and chipset drivers to see if that will resolve the issue. Click the link below to download/update windows 10 drivers for your OptiPlex 9020.

OptiPlex 9020 Drivers and Downloads

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