[Solved] Laptop won't shutdown completely in Windows 10

Same issue here...My computer keeps running even after shutdown. I'll put it in my briefcase as I go home and when I pull it out the fan is blowing at max, the computer is overheating and this is all while it's shutdown. Makes no sense. Even the battery drainage when this occurs is insane. It draws more power in this state then it does when I have it on High Performance power setting. How do we fix this? This can't be another defected mobo. I've already had mine replaced 3 times. I believe it's a conflict between bios and software somewhere. Dell what do we need to do to fix this?

The newest update from Microsoft fixed my problem, go try it !

i am also having that problem. Dell laptop 3542.. was thinking maybe it started after i upgraded the new dell drivers for windows 10. this morning i woke up, and the power light was red. never seen that before, but mean battery is dead. gonna contact support. i waited, becoz i had it in sleep mode off and on today, and didnt have any problem that i know of. but before dinner, i did a shut down and when i came back to it. had the same problem, it wouldnt turn on, so i did the - hold the power button down - for a count of ten. then it starts with a simple push of the button, and of course my battery had went down 10% after one  hour of being off. 

i did the update this morning and still did it this afternoon, when i tested a shut down during dinner. mwaning had to hold the power button down for abt 10 seconds.. bummer

i was wondering, though. did u update all the new drivers from dell for windows 10..

u mentioned the new Intel Rapid storage thingy.. did u try uninstalling that? 

thx for ur help if u can..

my problem was the Intel Rapid Technology stuff.

went to Services, shut it down, then disabled it from starting again. my problem seems to have been solved. ive shut down at least a dozen times tonight and no problem.

Same here, but sometimes. Switched off fast boot which led to a huge improvement. Had many problems with installing Windows 10 on my Dell 15 7000 which is only half a year old. Had to do a clean install for 5 times and decided to stick with most Windows drivers. The network drivers offered by Dell are causing lots of trouble, as well as the Realtek Audio driver. In the end I only installed the chipset and SATA-drivers. I suspect it might have to do something with the NVIDIA drivers but I am not sure. In my case the problem appears mainly after working for some time with the system.

Whatever the reason: this is not safe. A not completely switched off laptop can overheat in a bag and cause real dangers and troubles, the least of which is a destroyed laptop. Is Dell aware of those shutdown problems and did someone find the cause? Will there be updated drivers? Power on and shutdown troubles on laptops always make me nervous...

Best regards,

Ronald.

problem causing by the Intel Rapid Technology service. unistaling it solve the problem!

the intel rapid storage technology is causing the issue! i have the same problem and unistaling that *** solve it! try it

Same problem here tried everything possible but win10 will over heat the laptop in the bag. I should keep some eggs with it to cook lol. ok

so I have done 3 clean installs. tired all drivers still the same problem.

after some hours of work when you shutdown you do hear the hdd park itself but the off signal to the motherboard goes missing. now I am going to try the cutout techniques starting with removal of intel rst as mentioned by some guys here. I talked  to dell as it is in warranty but it seems they have no idea how to fix it. 

also the sd card driver s for win 10 of july31 2015 don't install anything . I had to download fresh from realtek's website.

Lets see how it goes...

Update1:--

Now laptop goes to sleep and does not come back on mains attached after removal of intel rapid storage.

Will post about complete shutdown results soon.

Update2:- uninstalled intel rst only and still the same.

going to remove intel security assist

UPDATE 3

above did not work

now removed  intel management engine interface and windows downloaded the drivers itself

the drivers it downloaded are of 2013 version 9.5.15.1730

lets see how it goes.

 has any one tried win 8.1 drivers on this..........

Update 3 (resolved)

so the Intel management engine interface was removed and the problem was solved.

now I have put the Rst driver s back. Lets see if there is any problem...

(((((((((((so I have all the drivers given by dell for windows 10 minus the intel management engine interface and it works well.))))))))))))))))))))))))))))))

This is on DELL 15 7537

there are 3 programs to uninstall with the rapid storage tech.

intel rapid storage

intel security assist

intel (cant remember exact name) computer management or something or other

Hi!

Yep, uninstalled those also. No problem, because it is automatically replaced by a certified Win 10 driver that DOES work. Incredible that no one at Dell (or any other manufacturer because it's not only Dell with this problem!) doesn't do anything about it. The Windows 10 drivers on the Dell downloadpages are botched. Is actually anyone from Dell reading this? I wonder how many laptops will get destroyed in the coming days and weeks... :-(

Greetings,

Ronald.

thank you so much..

had this problem for about a week...

finally fixed it with your help

Hi!

Same for me, uninstalled that 3 drivers and shutdown properly. Dell 3542 64bit OS.

The only sad thing was that last weekend I had to do a complete clean install again, because during searching for the cause and trying many solutions found all over internet some things got 'damaged' in Windows. I really didn't want to bother finding the causes again so yeah... The fun thing is that this last and (hopefully) final installation went like a charm. Installed Windows which recoignized lots of hardware by itself. Some onboard stuff wasn't detected yet. I installed then the Dell chipset drivers (and ONLY those), waited 5 minutes and after a system restart EVERYTHING was installed in matter of drivers. Including more exotic things as for example the SD-card reader (a Realtek PCI-connected thingie). No shutdown- or startup problems. I did switch off Fastboot though, because I don't have a very good experience with this anyway. But probably it isn't necessary to do so. Anyway, thanks everyone for putting me on the right track, hopefully my comments also helped a bit.

Cheers,

Ronald