Jaime Mora
2 Bronze

RE: Laptop won't shutdown completely in Windows 10

How do I uninstall them? I can't, I've tried so hard but I can't uninstall intel rapid storage.

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jessy.holiday
3 Zinc

RE: Laptop won't shutdown completely in Windows 10

in control panel

uninstall program

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Jaime Mora
2 Bronze

RE: Laptop won't shutdown completely in Windows 10

Nope, I tried to do that way and it didn't work. 

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jessy.holiday
3 Zinc

RE: Laptop won't shutdown completely in Windows 10

are the programs even listed in control panel?

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Jaime Mora
2 Bronze

RE: Laptop won't shutdown completely in Windows 10

Yes, they are listed. When I try to uninstall Windows send an error message anytime. The message says that I need to restart first. Then I restart the laptop and when I try again, the same message appears. I followed the steps I found on the forums uninstalling the drivers on the device manager, the result is the same.

I made it once, but the lap couldn't start windows so I had to restore.

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Tamas_83
Not applicable

RE: Laptop won't shutdown completely in Windows 10

Hi to all!

The Intel Management Engine Interface is the source of all problems. But not that only. When you upgrade the graphic drivers (Intel and Nvidia) on the Inspiron 7537, then the BSOD VIDEO_DXGKRNL_FATAL_ERROR will appear. You can revert back to the Original Driver with the Windows 10 is shipped or first installed.

When anyone from Dell see this, then please check all your drivers before you certificate a laptop for Windows 10. It took me 3 days to fix this problems 😞 , and i use this notebook for my work.

Greetings from Hungary!

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DutchOne
3 Silver

RE: Laptop won't shutdown completely in Windows 10

Hi!


Yep, Windows 10 is a headache inducer. My experience with videodrivers - also on a 7537 - is that the original 'Windows'-drivers cause strange artifacts on the screen now and then. Think black squares, lines, dots etc. Not too often, but now and then. Worse is that the old Intel driver causes to crash Office-apps in certain specific circumstances, a problem known by MS. Their advice: update the old drivers. What seems to work for me is installing ONLY the 'Dell' Intel HD Graphics driver. Besides that: install as quickly as possible the latest NVIDIA-driver for you system. Either you got an upgrade-sign already (! in system bar over the NVIDIA-icon) or you simply download the latest driver from nvidia.com. The Dell-NVIDIA-driver did behave strange from the beginning on. Anyway, I got a stable system now with as extra bonus regular NVIDIA driver updates from the source itself.

Good luck!

Ronald.

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DutchOne
3 Silver

RE: Laptop won't shutdown completely in Windows 10

I AM FURIOUS!!!! After installing this obligated Windows Threshold update, all old problems start to appear again. Main problem is now a ethernetconnection that keeps dropping every time again. I lost important work because of this, I will not mention the details. I am boiling with frustration and anger. WHY WHY WHY???? Never again I will buy a Dell laptop., Why on earth can't you make decent, stable and working drivers for an OS that my laptop is supposed to support? One thing I know for sure: this system is - despite the fact it's 7 months old - NOT compatibel with Win 10. What a shame. Wasted money and lost work. WHY. I am FIGHTING since July 31, the biggest mistake in my life. What a disaster, what a failure.

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jessy.holiday
3 Zinc

RE: Laptop won't shutdown completely in Windows 10

yeah, Microsoft forgot say, were rearranging ur computer. they said our file were all where we left them. but ur computer has been totally redone. and yeah all our files left alone, but restore points dont count as files. all the stuff on the web about that ugrade, and not one person said how drastic it was. it was more like a upgrade of a OS then a update. ive found nothin new besides a cpl of new apps that i wont use. 

i had to go back and reconfigure my system also, coz they replaced all my drivers. scared me at first, but was able to fix them without much trouble. didnt realize it till i closed the lid on my laptop, then it wouldnt come back on. knew i was in trouble then.

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DutchOne
3 Silver

RE: Laptop won't shutdown completely in Windows 10

Agree. But let's reconfigure dual screen settings, re-installing AV-software and updating some others call a 'nuisscance'. Vital functions should NEVER be affected without a users permission though. Probably I found the source of the troubles in matter of ethernet: for some weird reason since the update Energy Efficient Ethernet and Green Ethernet are both enabled. This is absolutely not something you want to be enabled on a laptop for sure, because it plays tricks by hugging the limits of the ethernet-specifications to save 5 minutes battery time. I switched it off, we'll see how it behaves now. Also I tried to install the drivers offered at www.realtek.com.tw/.../downloadsView.aspx;PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false, those seem to work also. However, I want to check if this green nonsense are the culprit so I reverted back to the standard Windows drivers just to see what happens.


Something strange also: why are all the network-related Windows 10 drivers removed from the Dell support pages?


Greetings,

Ronald.

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