1 Copper

Sound problems on my Dell Inspiron 15 5000 Gaming

I love my computer in every possible way, except the sound software.

It has a subwoofer that only works with the latest Realtek driver, which has a glitch on the sound. This latest Realtek driver is what allows WavesMaxxAudioPro to work properly, but the sound glitches. I have installed older versions and I have changed the driver from Realtek to High Definition Device on the Device Manager. It works, the glithing stops, but the subwoofer stops working. Apparently, the older versions of drivers do not support the subwoofer.

I can't decide what is worse, pay for a subwoofer that I can't use or listen to music and play games with the sound constantly glitching. 

I've read many discussions on Dell Community and I haven't found any that solved this problem. 

Please, somebody help me fix this issue!! This is a too good computer to have this kind of problem! 

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2 Replies
7- Thorium

Re: Sound problems on my Dell Inspiron 15 5000 Gaming

I have an Inspiron 15 5577 gaming laptop.  I'm using the Dell provided Realtek driver and its working properly in Win 10 (latest V1803 upgrade).  

If you are getting sound problems such as dropouts (stuttering), clicks/pops, etc. One known cause on SOME machines is wi-fi.  Disabling wi-fi in those stops the problem but is not a real fix.  Have you run the free Resplendence Latency Mon to see what it shows?  http://www.resplendence.com/latencymon  

Latency mon is a great program for this, it will "inundate" you with data but it has helped many.  I have a recording studio and Latency Mon is a tool all recording studio's have to check their PC's.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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4 Ruthenium

Re: Sound problems on my Dell Inspiron 15 5000 Gaming

Knowing what type of sound is being made might help us see what is happening.

There is one version of software, if installed on your system, will cause a type of static to emanate from the Subwoofer.  Search your system for a file called RNDBWM.exe.  If you have it let us know.

Edit: I originally misspelled the file.  Check the one currently shown.


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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