zchacon
1 Copper

Unknown Other Devices after Windows 10 Manual Upgrade - FuturedialDMI, MAP SMS/MMS, PandoraLink and Sync Proxy

After becoming impatient with the upgrade through Windows Update, which notified me yesterday morning that they were validating Windows 10 for my Dell XPS 15 (9530) notwithstanding that the GWX program had previously said the system was entirely compatible, I manually downloaded and installed Windows 10 Pro 64 bit yesterday afternoon.

So far, the upgrade appears to be great, with one relatively minor issue.  I now have four unknown "Other devices" showing in Device Manager.  I've updated all of the drivers recommended by Dell for this machine and they are still there.  The unknown devices are: FuturedialDMI, MAP SMS/MMS, PandoraLink and Sync Proxy.  See below:

Image

I think the first, second and fourth are likely associated with my HTC One M8 phone, although I have downloaded and updated the sync software for that phone, which I believe contains all the pertinent drivers.  Pandoralink is evidently a hardware system that lets a phone play Pandora to a properly equipped car radio, so it is likely a Bluetooth driver of some sort.  No updated driver appears available for such a device for my laptop at the Dell Support web site.

Hours of searching have left me stymied.  Any suggestions?  Anyone else seeing these unknown devices on their laptops.

Thanks!

4 Replies
sgteasy3
1 Copper

RE: Unknown Other Devices after Windows 10 Manual Upgrade - FuturedialDMI, MAP SMS/MMS, PandoraLink and Sync Proxy

I also have an XPS 15 9530 that I received recently. At the end of the initial setup I got a window telling me that the PC was compatible with Windows 10 and did I want to install it. I did and it went without a problem. Now, in Device Manager I have no unusual entries--everything seems to work. That doesn't help you except that there must be a way of getting rid of the entries you have. On the other hand I have a desktop I built using an ASUS motherboard. It worked OK with Win 7, Win 8 and Win 8.1. I also got the validating your computer... nonsense too and did amanual update. Initially I had trouble with a Bluetooth device (a Soundbot dongle with a CSR chip) but managed to hunt down a driver that worked--that also fixed some problems with Logitech's SetPoint software. So you're probably onto something thinking it might have something do with a Bluetooth driver--especially since I don't see a Bluetooth device in your Device Manager clip. I also don't see any item in your Device Manager for Audio inputs and outputs. Now on my desktop I do see an Other devices entry that just shows SMS/MMS and that's what led me to your post.

I'm sorry this is so wordy, but hopefully I've at least given you some ideas. And if I can find an solution for my unknown device I'll be back here to tell you about it.

A few more words: there is a Dell Wireless 1560 Bluetooth Driver update at the Dell site for the XPS 15 9530. It's dated 23 July 2015.

0 Kudos
Ericr124
1 Copper

Re: Unknown Other Devices after Windows 10 Manual Upgrade - FuturedialDMI, MAP SMS/MMS, PandoraLink

This is relate to Windows Bluetooth feature under settings / Windows setting / Bluetooth and other device\

Open up device manager then go to that location and switch off the Bluetooth watch the extra service disappear.

Microsoft Bluetooth enumerator

Microsoft Bluetooth LE enumerator

Microsoft Bluetooth Protocol Support Driver

Is link to SMS/MMS.

it causes error 0xc1900101- 0x40017

0 Kudos
Ericr124
1 Copper

RE: Unknown Other Devices after Windows 10 Manual Upgrade - FuturedialDMI, MAP SMS/MMS, PandoraLink

This is relate to Windows Bluetooth feature under settings / Windows setting / Bluetooth and other device\

Open up device manager then go to that location and switch off the Bluetooth watch the extra service disappear.

Microsoft Bluetooth enumerator

Microsoft Bluetooth LE enumerator

Microsoft Bluetooth Protocol Support Driver

Is link to SMS/MMS.

it causes error 0xc1900101- 0x40017

0 Kudos
glv1
1 Copper

Re: Unknown Other Devices after Windows 10 Manual Upgrade -

I removed all Bluetooth devices and the unknown devices disappeared!!!

Thank You for your help!!!