TechACE
2 Iron

Unknown User Password and Email

Dell XPS 8700 originally with Windows 8.

A former employee did not leave their password for Windows 10.   I need to reset this computer to factory defaults (do not care about files).

How can I do this without F8?

I want to get to the Dell factory recovery I think would be easiest.  Original OS was Win 8.x ?  Not sure.

Thanks!

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Moderator
Moderator

RE: Unknown User Password and Email

TechAce,

Since you cannot get into the system to restore from the F8 screen without a password you will need to reinstall Windows. Click the link below for OS reinstall downloads. You will need to have the service tag number to download.

Dell Windows Backup and Recovery Media

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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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