Windows 10

Last reply by 06-03-2019 Unsolved
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2 Bronze
2 Bronze
14535

Win10 - Device Unknown (Inspiron 5748)

After upgrading my Inspiron 5748 laptop from Windows 7 to Windows 10, I have 3 entries in the Device Manager listed as "Unknown Device". I've tried deleting them, letting the system "discover" them, & installing the driver(s) but to no avail.

I've attached a synopsis of my system & the error messages. any help would be greatly appreciated.

1.   Number of Devices - 3

2.   Windows Version

Windows 10, v1703, Build 15063.296

3.   Device Manager

A.   Unknown Device Properties

                 i.     General

Device Type: Other devices

Manufacturer:     Unknown

Location:        on PCI Express Root Complex

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

               ii.     Details

Property   Device instance path

Value       ACPI/INT33C2/1

              iii.     Events

a)    Timestamp     Multiple due to several attempts to find/install driver

Description    Device install requested

Information    Device ACPI\INT33C2\1 requires further installation.

b)    Timestamp     Multiple due to several attempts to find/install driver

Description    Device configured (null)

Information    Device ACPI\INT33C2\1 was configured.

Driver Name: null

Class Guid: {00000000-0000-0000-0000-000000000000}

Driver Date:

Driver Version:

Driver Provider:

Driver Section:

Driver Rank: 0x0

Matching Device Id:

Outranked Drivers:

Device Updated: false

Parent Device: ACPI\PNP0A08\0

c)    Timestamp     Multiple due to several attempts to find/install driver

Description    Device deleted

Information    Device ACPI\INT33C2\1 was deleted

Class Guid: {00000000-0000-0000-0000-000000000000}

Replies (4)
Community Manager
Community Manager
13268

Read this, "How to reinstall drivers in the correct order"

* Go to the File Library for your system model
* Change the operating system to Windows 10 if it is not already chosen
* Open Chipset
* Install each one, one at a time, restarting the laptop after each one
* Check the Device Manager to see if there are anymore unknown devices

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag


2 Bronze
2 Bronze
13268

Sorry, DELL-Chris M. No such luck.

I tried what you suggested

After that failed, I let Dell's "Detect Drivers" app tell me what drivers were missing & tried to install them. Some (that were already installed) were successful but several failed, saying "Not correct for this laptop". Then, I downloaded ALL of the drivers for the Inspiron 5748 laptop & tried to install them, one by one. Again, those that were for hardware installed in my laptop were successful & the rest were not.

Through all of this, I still have the same three "Unknown" devices.

Any other ideas?

11156

??? so what happened here???

10 Diamond
11132

NONE of your chipset drivers are installed.

Intel(R) Serial IO I2C Host Controller - 9C61    is  ACPI\INT33C2\1


INTEL USB3.0
https://downloads.dell.com/FOLDER02012891M/1/Chipset_Driver_8JF9V_WN_2.5.3.34_A00.EXE
INTEL CHIPSET
https://downloads.dell.com/FOLDER02013085M/1/Chipset_Driver_DKG7G_WN_9.4.0.1026_A00.EXE
INTEL ME
https://downloads.dell.com/FOLDER02012890M/1/Chipset_Driver_P6Y5H_WN_9.5.24.1790_A00.EXE

 

 

https://downloadcenter.intel.com/download/28650/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

 


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