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7831
December 7th, 2017 09:00
Windows 10 Update 1709 ATI Radeon HD 2400 PRO not working
I have just installed Windows Update 1709 and ended up with a Black Screen.
I'm using a Dell Inspiron 660 which came with an ATI Radeon HD 2400 PRO graphics card. After a lot of worry I decided to connect a second monitor to the VGA scocket on the motherboard which sprang into life immeadiately.
I then trawled the internet looking for problems with ATI Radeon HD 2400 PRO (AMD) and the latest Windows update, there are many many instances. The problem is with the driver, Device Manager shows "No driver installed for this device", although looking at the driver tab I have a driver dated 10/10/17 version 23.20.768.9. I downloaded 2 updates from and AMD website neither were successful.
I've tried rolling back the driver and deinstalling the device to no avail.
I'm still using the onboad VGA rather than the DVI-D socket on the ATI Radeon HD 2400 PRO.
So it looks like the ATI Radeon HD 2400 PRO is now obsolete as far as using it with Windows 10 is concerned.
I was hoping to find a solution on the DELL website as the card was supplied by DELL with the PC.
ieee488
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11.1K Posts
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December 8th, 2017 07:00
While the video card may have been supplied by Dell, the manufacturer ATI owned by AMD would be the ones to write the new drivers.
You need to take up the issue with them.
beamermt79
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2.3K Posts
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December 8th, 2017 14:00
To add, I believe AMD stopped supporting those cards with Windows 10 last year or the year before. I think the lowest you can go is the 300 or 400 series now for driver support.
rosmith52
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December 11th, 2017 09:00
THanks for the responses, I thought if I posted my experience it might help others who have the same problem as I believe this was the standard configuration for the Dell inspiron 660.
jonathanscottjames
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October 8th, 2022 06:00
this is kind of tricky,, but did you try this old t rick?
1)install it on an xp machine..
2)copy the entire windows directory and sub directories of the xp machine make sure to get the inf directory .
3) make a copy that onto the win 10 drive(anywhere,, maybe crate a s suborder in the documents folder maybe even on one drive if it will fit..)
4) tell the win 10 installer to install from a disk and surf to the path of the copy of the xp directory and click next and it might find the inf files and .sys files it needs..(that does not mean they will not be deprecated by confounded updates)