pwbernedell43
1 Nickel

Windows 10 failed to install on Dell 8700 Desktop

Six months ago, I installed Windows 10 from an update.  My computer had been using the 8.1 operating system.  For some reason, everything went haywire a couple of weeks ago, and I went to recovery and reset the computer to default factory settings.  It took quite a while for this to complete.

However, after I did this, I had several updates that had to be completed, and I did this.  Then the Windows 10 update logo appeared on the bottom of my screen, and I tried to update to Windows 10 from 8.1.

I am unable to do this now.  I get an error message that "We couldn't update the system reserved partitions."

When I contacted Windows Support, they said that sometimes after updating to Windows 10 and then refreshing, the next update wouldn't work well. 

What can I do to get Windows 10 back on my computer.  I am so used to it, and I really like it.  I am old and cannot do really difficult tasks, but I can do some. 

Thanks. for your help.

 pwberne

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6 Replies
LSUFAN51
4 Ruthenium

RE: Windows 10 failed to install on Dell 8700 Desktop

How to Create A Bootable Windows 10 USB Drive:

www.youtube.com/watch

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pwbernedell43
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RE: Windows 10 failed to install on Dell 8700 Desktop

This didn't work because is get the error message even if I try to reinstall 8.1   A Windows person worked with me for two hours, and she said that the problem is with this computer.  No matter what happens, I get the error message, "We couldn't update the system reserved partitions."

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LSUFAN51
4 Ruthenium

RE: Windows 10 failed to install on Dell 8700 Desktop

 A Windows person worked with me for two hours, and she said that the problem is with this computer.

If you haven't use the Diagnostic tool on your system yet then I like to suggest you run it. Diagnostic look for any Hardware problems on your computer.

1. Turn off your computer

2. Power on computer, quickly tap the F12 key continuously. You should see the Diagnostic screen. Reports any error codes.

www.youtube.com/watch

I also like to suggest you run the System file checker. It scan for any corrupted system files that could be causing problems and fix those corrupt files as well.

a) Press Windows key + X key at the same time, select Command prompt (Admin)

b) In the command prompt type the following command: sfc/scannow and press enter

If no corrupted system files were found , then I would suggest you try the following steps:

a) Select Command prompt (Admin)

b) In command prompt, type the following commands and press Enter after each command....  

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

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RE: Windows 10 failed to install on Dell 8700 Desktop

Here's a scary article for you...

https://support.microsoft.com/en-us/kb/3086249#bookmark-gpt

“We couldn’t update system reserved partition” error installing Windows 10

...Read through it, & post any further questions. (And don't actually do anything w/o absolving me of blame beforehand.)

EDIT 3/14/16: Now I realize I am already Win 10. Therefore, the following note likely is wrong, i.e., the setting probably is just where the article does say.

Note: When you get to Step 3 (Choose the Volumes tab), it won't be there yet. Instead...

(3) Click the Hardware tab & then its Properties button.

      The hard drive Properties will open.

(4) Click the Volumes tab & then the Populate button.

      Now you can see what partition style your disk is.

I do hope the article is better in its tougher parts! Good luck.

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LSUFAN51
4 Ruthenium

RE: Windows 10 failed to install on Dell 8700 Desktop

Good find PCR....

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RE: Windows 10 failed to install on Dell 8700 Desktop

Thanks. I plodded through a few gruesome threads before running into that. The threads had what's in the article more/less, but weren't distinguishing between GMT & MBR. So, some were getting cured & others weren't.

Edit 11:13 PM: I couldn't resist trying the procedure, myself, just to see what is in my system reserved partition. I followed the GPT procedure, because that is what I am. But the command "mountvol y: /s" did not give me a drive letter, even after reopening file explorer as the article said.

That's disappointing - but maybe it just won't work when one is already Win 10.

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