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2 Posts
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15131
XPS 13-7390 2-in-1, Windows Hello, not working
After setting up a pin and fingerprint during setup, I no longer have access to the settings and am faced with the same error message each time (shown in picture). From time to time, I get an error message on the lock screen that says that I'm required to change my pin for no reason and that's pretty much the only time when I get to change it. Windows Hello face isn't much of a problem since it's not available on this device, but it can be pretty frustrating when I can't control my own sign in issues. At one point, the fingerprint scanner just wasn't picking up my fingerprint so I opened up settings in case anything had changed and I was actually allowed to alter my sign in options. To my surprise, I was shown the option to remove my pin or fingerprint. I thought doing so might allow me to restart and add them back, but it didn't and I was stuck with only using a password to get in (which is fine, just not convenient). I tried running a fresh start of windows and I was able to set up a pin and fingerprint again, but it brought back a whole bunch of other problems I fixed prior to the fresh start. There doesn't seem to be an easy fix and other options just aren't worth it. Does anyone have a solution?
Dell-Geoffrey R
4 Operator
4 Operator
•
159 Posts
0
November 12th, 2019 20:00
Hi,
Thank you for posting and for sending the service tag information via private message. We have opened a case and replied to your private message.
Geoffrey
OrCatFan
1 Message
0
November 14th, 2019 10:00
I'm experienceing the exact same issue.
AaronTJ
1 Message
1
November 14th, 2019 19:00
I'm not experiencing the exact issue, but I'd like to add that this is the worst fingerprint reader I've ever used. It only works about 10% of the time. (XPS 13 7390 also)
keshabA
1 Message
0
December 13th, 2019 01:00
I am having the same exact issue with an XPS 7390 2-in-1 bought 2 days back.
Hyan
1 Message
0
December 15th, 2019 23:00
I have the same issue. Windows Hello says there is no Windows Hello compatible camera available. Very strange for me, because a collegue next to me has almost the same Dell system and on his dell Windows Hello does work.
DorianS
1 Message
1
December 18th, 2019 16:00
Dear,
I have the exact same problem. Could you please provide your solution ?
I just bought a brand new Dell laptop (XPS 13 2 in1) and it's getting very frustrating not to be able to use it properly.
BeastnBelle
1 Message
0
December 28th, 2019 18:00
I also have this issue. Please provide a solution. Online states a registry edit, but did not appear to work for the Dell XPS 13
wowie11
1 Message
0
January 3rd, 2020 10:00
I am experiencing the same exact issue as well. Please help!
Tic1
1 Message
0
January 9th, 2020 07:00
I called Dell tech support and they indicated that the camera for the new Dell XPS 13 2in1 is not compatible with Windows Hello. This was surprising to me.
kikoyu
3 Posts
0
March 3rd, 2020 23:00
Hi I have the same problem, can you please share the solution too? i just received my new XPS 2-in-1 7390 laptop today
XPS 7390 2-in-1: Can't log into Windows with Fingerprint Reader
Windows Hello, BIOS setting, PTT on fix
DELL-Admin
AndryNugraha
1 Message
0
March 21st, 2020 08:00
I have the same issue
Lion Tamer
1 Message
0
April 21st, 2020 12:00
Same problem here with my new XPS 7390 2 in 1 purchased in Canada. Does the facial recognition not work at all? How to get fingerprint recognition going? Thx!
SBDG
2 Posts
0
April 22nd, 2020 08:00
Same problem
Very poor camera quality for such a high end device