After setting up a pin and fingerprint during setup, I no longer have access to the settings and am faced with the same error message each time (shown in picture). From time to time, I get an error message on the lock screen that says that I'm required to change my pin for no reason and that's pretty much the only time when I get to change it. Windows Hello face isn't much of a problem since it's not available on this device, but it can be pretty frustrating when I can't control my own sign in issues. At one point, the fingerprint scanner just wasn't picking up my fingerprint so I opened up settings in case anything had changed and I was actually allowed to alter my sign in options. To my surprise, I was shown the option to remove my pin or fingerprint. I thought doing so might allow me to restart and add them back, but it didn't and I was stuck with only using a password to get in (which is fine, just not convenient). I tried running a fresh start of windows and I was able to set up a pin and fingerprint again, but it brought back a whole bunch of other problems I fixed prior to the fresh start. There doesn't seem to be an easy fix and other options just aren't worth it. Does anyone have a solution?
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I have the exact same problem. Could you please provide your solution ?
I just bought a brand new Dell laptop (XPS 13 2 in1) and it's getting very frustrating not to be able to use it properly.
Hi I have the same problem, can you please share the solution too? i just received my new XPS 2-in-1 7390 laptop today
I'm not experiencing the exact issue, but I'd like to add that this is the worst fingerprint reader I've ever used. It only works about 10% of the time. (XPS 13 7390 also)
I have the same issue. Windows Hello says there is no Windows Hello compatible camera available. Very strange for me, because a collegue next to me has almost the same Dell system and on his dell Windows Hello does work.