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XPS 13, Windows 7 to 10, issues

I am using Dell laptop, model- XPS 13. Recently I updated my Windows version. I updated from windows 7 to windows 10. But after the installation of Windows 10, I can see that the laptop become very slow and sometimes the screen becomes black. I have also consulted Microsoft tech support Canada as I thought this problem is because of the OS.So is there any solution or services of this issue??

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Moderator
Moderator

Re: XPS 13, Windows 7 to 10, issues

Thank you for your message. I will be glad to assist you on this. 

Did you install any Windows updates or driver updates after upgrading the operating system? Does the screen go black after the Dell logo? 

Please start the computer in safe mode by following this link https://dell.to/2z7Q5mX & check if the screen goes black. 

What is the BIOS version installed? 

Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB & check if there is an error. 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address. 

What is a Dell Service Tag and how do I locate it?

Dell-SreejithR
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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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