First of all, I would like to say that I am very disappointed with Dell. Last month I ordered the XPS 15-9560. Once I received, after 1 hour of usage a black screen issue appeared and every 10 minutes the black screen comes and the system hangs. I contacted Dell services and after a long discussion and waste of time, they agreed to replace it with a new laptop. After a long wait and wasted one more week to get new laptop, I got today another. All data setup with personal data etc spend lot time to transfer data second time. I have again problem now laptop freezing 5 to 10 second. When I written email or used work words coming after 10 second. I think best option return back to Dell.
Solved! Go to Solution.
I received my xps 15 9560 two days ago and am experiencing the same intermittent freezing. I tried the hardware 40 minute stress test on this web site. The results showed the following message, "Your HD is not working correctly & should be replaced. Please fill out the following form & we will ship you a free replacement". I am now waiting for Dell to ship me a box and way-bill. I am relieved to know the problem is the HD. Perhaps your problem(s) are the same intermittent HD failures. I think the HD was Toshiba. Have heard that Samsung drives are the fastest. My wife's xps 13 is 2 years old and working flawlessly and I am hoping for the same for this machine after HD replacement.
I got my XPS 9560, Windows 10 Pro w Finger-print Reader 3 days ago. I seem to be experiencing the same problem. I am seeing lags, particularly when I open google chrome. Sometimes, webpage may freeze i.e. If I click the 'close tab' button, it will lag and freeze for 5/10 seconds before closing. Other times when I'm typing or doing a 'search' the input lags abit as well.
did you get it fix? I have the same problem only when i use chrome! if you use chrome: go to dell support download the latest driver for Intel. Then go setting on chrome and disable hardware acceleration, when it restarted close the browser and install driver, restart windows, go back to chrome and enable acceleration again... see if it fix. btw, this info i got somewhere in dell community ....
Hi brown and max...:emotion-2:
I've read a lot of posts about the freezing / lagging on the XPS 9560. Most of them reported a issue with the Intel HD Graphics driver. If you haven't done so yet, I'd suggest trying the steps in rezat 1000 blog above and see if that will make a difference. Please create a system restore point before attempting steps:
1. Type Create Restore Point onto [Cortana] search box, and then 'Create'
2. Download the latest .zip file for the Intel GPU driver from Intel - Official Site
3. Type Device Manager onto the search box, expand the Display Adapters, right-click Intel(R) HD Graphics 630 and select Update Driver Software…
4. Browse my computer for driver software
5. Let me pick from a list of devices on my computer.
6. Have disk, navigate to extracted zip file contents and the "Graphics" folder within.
7. It should show a Graphics 620 driver afterwards, click install, and then restart system. Hopefully problem is fix now.
I got my new XPS 15 9560 a week ago. I had this freezing problem from Day 1 (Windows 10), but it only happened when I was using Chrome, or had at least one Chrome window open. The whole machine froze for 10-20 seconds, about every 10-15 minutes - but occasionally 2 or 3 times within 2 minutes. I spoke with Dell twice, wasting hours, and in the end they wanted to rest the machine to factory settings. I was about to return the machine, when a techie pal sent me this (from some forum he uses):
Disabling "Hardware Acceleration" fixed my chrome lagging issue.
chrome://settings/ >Show advanced settings… >System > Untick "Use hardware acceleration when available"
Restart Chrome by entering "chrome://restart" in omnibar without quotes.
I did this, and have been using the machine for a couple of days now, with multiple Chrome windows open - and no more problems.
I'm on Dell's XPS Product Development team and wanted to let you know that we have a driver scheduled to be released in mid June that resolves this issue. I'll post an update when it's live.
HI there Luke! I was wondering if this driver will also fix DPC latency on the laptop. I've been experiencing latency on my Dell XPS 15 9560 and am very disappointed at how it cracks and stutters when I use my music production software. I used Latencymon and it tells me that lots of drivers (acpi.sys and ndis.sys mainly) are the culprits. Please tell me there is a fix for this, I've tried everything and nothing seems to work.