mlesch1439
1 Nickel

XPS 15 9560 random hard drive failure

Anyone else having this problem? My XPS 15 seems to have random hard drive failures at least once a week. The machine will recover from this failure but it's troubling at the least! I've updated all drivers.

17 Replies
Moderator
Moderator

RE: XPS 15 9560 random hard drive failure

Have you run the Quick Test and then the Dell ePSA diagnostics on the drive?

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mlesch1439
1 Nickel

RE: XPS 15 9560 random hard drive failure

Hi Chris,

Thanks for your reply. I have run both of the tests you mentioned and both tests produced no errors.

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Moderator
Moderator

RE: XPS 15 9560 random hard drive failure

To me, that sounds like the hardware itself is OK. When is SupportAssist showing that error? I mean, are you just using the system as normal and it just pops up?

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mlesch1439
1 Nickel

RE: XPS 15 9560 random hard drive failure

The event happens at random. A few times it happened when the system was "idling" with the screesaver on. Today it happened while I was using Chrome.

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Saltgrass
4 Ruthenium

RE: XPS 15 9560 random hard drive failure

If you look in Event Viewer, under errors, you may have a bugcheck entry which may give you the code we could check.... But if you feel the problem is the firmware update, it may make no difference even if we did know what was causing it.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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mlesch1439
1 Nickel

RE: XPS 15 9560 random hard drive failure

The times it shut down today there was a message that the shutdown was unexpected and an error code of 6008.

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Moderator
Moderator

RE: XPS 15 9560 random hard drive failure

Were you connected to the AC adapter or on battery only?

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Saltgrass
4 Ruthenium

RE: XPS 15 9560 random hard drive failure

You should be seeing a message like the one I was getting.  Mine were being caused by a wireless driver.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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mlesch1439
1 Nickel

RE: XPS 15 9560 random hard drive failure

The machine was on AC power.

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