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FastAndFluid
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

Unfortunately the post above is true!!!!  I had a three year extended warranty and Dell have now replaced the motherboard twice to "fix" the problem with Windows 10.  Do not put Windows 10 anywhere near your Dell One!!

The engineer who came to replace the motherboard, memory AND hard drive told me that he had now seen 20 Dell One XPS PCs completely broken - and Windows Update in Windows 10 was the cause. I didn't believe him - how could running an update "fry" the motherboard?  But in fact it WAS immediately after the reboot after Windows update that the machine completely died and the motherboard had to be replaced. Twice!

Here's my story.

After installing Windows 10 automatic updates are the new norm. When the machine rebooted it went into a loop of "WPF violation" and "Inaccessible boot drive". Some have suggested that this is to do with Windows update trashing the SSD because of some Intel "go faster" technology.  The only way out is to unplug the power lead.  The trouble is when you then plug the power in you get nothing other than  brief "grey" flash of the screen. No Dell logo. No BIOS access. Nothing other than the relatively silent whir of the fan.

When this happened the first time Dell came on site and replaced the motherboard under my extended warranty.  The machine booted into Windows but gave the same "Inaccessible boot device"/"WPF Violation" error blue screen of death that went into a loop. Then, just as before, after the power was disconnected it was dead for good - no Dell logo, no BIOS access.

A second engineer came on site and said everything else on the PC tested fine so it would have to be repaired by Dell themselves (on site engineers are subcontractors). For "next day on site support" this turned out to be a nightmare. I had to wait 4 days for an empty box to be shipped from Germany. Then I had to wait again for UPS to come and collect the PC after I'd phoned them.  I was told that Dell would run extensive diagnostics on the box to determine what the real problem was. So it was very disappointing over 2 weeks later to just have the PC returned with a slip of paper saying the motherboard had been replaced (again!)

I think you can guess what happened next. I powered it up. It booted into Windows 10 fine and the world was good. Then Windows Update ran and had a load of new updates requiring a reboot.  The machine rebooted and then went into a loop with the error "WPF Violation".  Just like the time before I unplugged the power supply and then plugged it back in again and the PC was back to its "dead other than the fan whirring" state.

An engineer came out again and he was the one who told me that WIndows Update was definitely the cause and if I had to have Windows 10 on the PC (I need Windows 10 as I'm a developer and that's our base platform) then to disconnect the PC from the internet and never run Windows Update.  That's impractical and unrealistic so I've resigned myself to never being able to run anything other than Windows 8.1 on this oversized piece of junk.  I say "piece of junk" because this is by far the worst PC I've ever owned, and has been from day one (when it was delivered with a BIOS error that required talk through on the phone to change settings to get the basic Windows install to work).  I know it's only an i5 processor but having to wait 40 seconds after you click on Windows Explorer or 2 minutes for an internet site to show (when you're running 150MB broadband) on a PC that has very little software installed on it is ridiculous.

I'm advising everyone I know to steer well clear of the Dell XPS One. It may look pretty (the screen IS beautiful) but it's a nightmare of a PC, and this latest Windows 10 fiasco is just the last straw.

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paynedave
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

This is the scariest report I have ever read. My one 2710 is working with Windows 10 after I updated video and sound drivers. But for how long? I believe it is essential for Dell to make a public response to this report, either to debunk it as a malicious hoax or to explain how their 'high end' machine is unable to cope with a new Windows version. If there is a failure in the machine, the least Dell can do is to reassure their customers that they will receive support, even if the machine is out of warranty, as this is a clear case of a product unfit for purpose. On the other hand, if it true that Windows 10 is frying computers, then it is Microsoft who are guilty of selling a product 'unfit for purpose'. Either way, it is not the paying customer who should suffer the loss!

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FastAndFluid
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

I agree it's scary and have to admit I was sceptical when the engineer told me - but it did tie up with my experience.

The Twitter DellCare account have been steering though all the issue when I tweeted a mini rant about "next day on site support equating to four weeks without a PC", and have generally been excellent in taking ownership of the issues and making things happen, but I thought it was interesting when I passed on what the engineer had told me they made no comment at all.

I really want to get Windows 10 installed on this PC, but after two replacement motherboards with the exact same systems straight after Windows Update ran I'm inclined to believe the engineer and not risk it. I've had no desktop PC for several weeks now (still waiting for WIndows 8 OEM CD so I can get it up and running again) and really can't afford to be without one for another few weeks, especially since my extended warranty has JUST finished and Windows 10 is not officially supported anyway (although that doesn't stop Dell software nagging you that it's noticed you've upgraded to Windows 10 and need to run their backup software, or that any Check compatibility tests from Microsoft you run indicate the upgrade will run fine).

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XPS2710-Frypan
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

It's not scary at all, just had the same experience. Windows 10 ran fne for a few months (at least the upgrade from 8.1 to 10), then blue screen where it complained about an intel rapid storage driver which got updated overnight. A few attempts with Windows recovery ended with the only option  to perfrom a clean install for Windows 10. It booted once with a clean version and got bricked at the next boot. No way to access anything, screen blinks and fan turns...

Dell kindly replaced the motherboard and reinstalled the original image with win8.1... 

I am sticking the win8.1 for this machine, but this is my first and last Dell...  ( I am very happy with the support, but am shocked that I can brick the MB with OS upgrade) I think it is really unacceptable that I cannot upgrade the OS to win 10 from a machine designed and certified for win 8!

Windows actually states that my PC is compatible with Windows 10, unfortuneatly I have learned the hard way that it is not. 

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paynedave
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

As of today, my 2710 is still working with Windows 10, but Dell's  - and Microsoft's - public silence on this crucial compatibility issue is unacceptable. Come to think of it, are Apple any better? When they have a serious problem, they take the route of public denial until sheer weight of numbers causes them to act responsibly!

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FastAndFluid
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

Even after the 3 replacements this has caused (and shipment to Germany) the Twitter DellCares account told me I'd be safe to install Windows 10. I suggested they come read this thread and reminded them that their own subcontracted engineer specifically said he'd seen it happen on over 20 PCs.  They then suggested I "wait a few days" as "Windows 10 is being updated all the time" (what the *** difference would that make if the machine is fried before you get to the update that fixes the issue?)

Honestly, they seem surprisingly clueless given what this must be costing them given some of us have extended warranties (mine has expired which is why I now consider myself stuck on 8.1 with no chance of an upgrade)

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XPS2710-Frypan
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

Yeah I was also lucky, as mine was repaired under warranty (while it on paper had expired with two months) so kudos to the support for repairing it under warranty, but I will stick with win 8.1 as I also do not want to risk bricking it again with this win10 upgrade.

On the otherhand I really dislike the auto update feature in win 10 home, as my PC worked fine on win 10 platform until win 10 decided to upgrade my intel rapid storage driver. I did not even have the option to "hide" ignore this update (like now had to do with the free upgrade to win 10, as it already started to download it again from windows update)

 

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Dizzer
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

You've made the mistake of bringing Dell's corporate irresponsibility up again and no doubt this thread,  like others before it, will now be deleted. Now that Microsoft is getting aggressive with their update strategy (Windows update has stopped GWX control panel working), many more people are going to be left with expensive bricks through no fault of their own. Dell, or indeed Microsoft needs to take responsibility for this issue and show some honesty for a change. I, like others in this thread simply won't buy a Dell again and will go out of my way to tell other people not to as well.

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angrycompowner
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

did you get this fixed ?? somehow ?? the same has happened to me :'(

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angrycompowner
1 Copper

RE: XPS One 2710 (Mid 2012) and Windows 10

The windows 10 black screen has just happened to me as well now my computer is a big paper weight im lost on what to do i cant afford a new one and my warranty is up im waiting to see if i can get an extended warranty but i find that doubtful as it expired last year.....  Dell and windows 10 creators should be held responsible to help people whom this has affected not that i see that happening...

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