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srichandm
1 Copper

dell inspiron 3558 laptop freezes when plugged in

My new laptop Dell inspiron 3558 with Windows 10 freezes when plugged in,i should press the power off/on button to start the laptop ...with Dell support assistant when opened the details of errors  it showed the following details

1)---> P6: 575a1409 P7: b7a P8: 27 Attached files: Il?IC: ProgramDatalMicrosoftlwindowslwERITemplwERDF81.tmp wERInternalMetadata.xl These files may be available here: C: ProgrambatalMicrosoftlWindowslWER ReportArchive VAppCrash DropboxOEM.exe 469b36af6e8c75344569d6a6dc81bd1deb65c47 d2b9255c Analysis symbol: Rechecking for solution: 0 Report lol: 81876c6e-2ale-489a-84c4-278 ed951b7c1 Report Status: 0 Hashed bucket. 31b61cd6299fBa6265ede664875ce353 Application Error

 2)---> lAppCrash. Explorer EXE. 2855b4b47oc213b31899ce47d3f607ec85de64c_cb9

Imemory.hdmp

C: Program DatalMicrosoftlWindowslWERIReportQueue

MAppCrash Explorer ExE 2855b4b470c213b31899ce47d3f607ec85de64c cbg

ltriagedump.dmp

These files may be available here:

C: Program DatalMicrosoft Windows WERIReport Queue

VAppCrash Explorer. EXE- 2855b4b470c213b31899ce47d3f607ec85de64c-cbg

Analysis symbol:

Rechecking for solution: 0

Report ld: 7e743d 90-f615-4843-b334-61971 40643 cd

Report Status: A

Hashed bucket ............................can u plz give me the solution??

M srichand

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Moderator
Moderator

RE: dell inspiron 3558 laptop freezes when plugged in

srichandm,


From looking at the error it looks as thought DropBox is causing the issue you posted. Try uninstalling the program and reinstall it back into the system. If you do not use Dropbox there is no reason to reinstall.


Uninstall Dropbox by following the steps outlined in our Help Center article:

http://dell.to/2fTlyuC

 When the uninstall finishes, please reboot your computer to ensure that it is complete.

Delete the Dropbox metadata folder:

Open a Windows File Explorer (not Internet Explorer).

Type %LOCALAPPDATA% into the address bar (include the % percent signs).

Delete the folder "Dropbox" from the results.

If you cannot find a Dropbox folder inside %LOCALAPPDATA%, please go to %APPDATA% instead, and delete the Dropbox folder there.
Please note that deleting the metadata folder will not delete the files in your Dropbox folder.

Download and install the newest version of Dropbox by visiting the following website:

http://dell.to/2fTod7J

When Dropbox has finished installing, please apply any Selective Sync settings you may have had prior to the reinstall. Your account will take a few moments to reindex the files and sync any pending changes.

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srichandm
1 Copper

RE: dell inspiron 3558 laptop freezes when plugged in

yes sir drop box is the big problem also the following link is coming for some errors P7: c0000005

P8: 00024b37

P9

P10.

Attached files:

ll? C: ProgramDatalMicrosoft WindowsiwERITemplwEREB60 tmp wERInternalMetadata.xmt

These files may be available here:

C:\ProgramDatalMicrosoft Windows WERWReportArchive

AAppCrash DFS Common Agent bfBa3840czab45bf7d3ciasfocb7356ffo70c133 20elde7a ifdef 36e

Analysis symbol

Rechecking for solution: 0

Report ld: 806febe0 bleg 4e2e-8fod 4-6312 b43cb19e

Report Status: O

Hashed bucket 3251 bd340b2626b503ceob257egaa7sal

Application Error

Faulting application name DES Common Agent exe version: 1 o 022, time stamp. ox57231091

Faulting module name

imi

dlli versioni 20 19.15 463, time stamp: 0x5746158c

Exception code Oxc000000

can u plz tell me what's the problem would be? also performing a clean boot as said in this microsoft link--> support.microsoft.com/.../929135 would be helpful? performing clean boot will erase the data in my PC?

M srichand

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Moderator
Moderator

RE: dell inspiron 3558 laptop freezes when plugged in

srichandm,

Click the link below for updating the DDP. If you need assistance there is a number to call for support with Dell Data Protection/Dropbox.

Dell Data Protection | Cloud Edition Known Issues with Windows 10

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