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bishwamber

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46916

February 3rd, 2016 06:00

dell system detect crashes inspiron 15r 5537

dsd gets crashed everytime whenever I try to look for updates online below I have posted the crash report and yes I have windows 10pro

Source

Dell System Detect

Summary

APPCRASH

Date

03/02/2016 8:26 PM

Status

Report sent

Description

Stopped working

Faulting Application Path: C:\Users\user\AppData\Local\Apps\2.0\GT8CRABB.Q50\QWMN23XB.2N9\dell..tion_6d0a76327dca4869_0006.000c_9ebce3bbc1a512cd\DellSystemDetect.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: DellSystemDetect.exe

Application Version: 6.12.0.5

Application Timestamp: 5681825a

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.2.10586.0

Fault Module Timestamp: 5632d1de

Exception Code: e0434f4d

Exception Offset: 0000000000071f08

OS Version: 10.0.10586.2.0.0.256.48

Locale ID: 3072

Extra information about the problem

Bucket ID: 4b8bb20a125ec63e709d7ee98f822e14 (120389736597)

DELL-Jesse L

Moderator

 • 

16.7K Posts

February 9th, 2016 07:00

 bishwamber

You may be using and earlier version of  Dell System Detect. ,
You can uninstall the current version and download a newer version of Dell System Detect. Below are some links that will provide information on uninstalling and reinstalling the latest version.

Dell System Detect: Common Questions

For more information about the recent issue reported related to Dell System Detect (DSD), refer below.

November 23, 2015

Description: Dell System Detect application and its DSDTestProvider root certificate had similar characteristics to eDellRoot certificate that was installed on Dell PC's. With Dell System Detect (DSD), the customer downloads the software proactively to interact with the Dell Support website so we can provide a better and more personalized support experience. The support certificate in question was designed to make it faster and easier for our customers to get support. The certificate unintentionally introduced a security vulnerability.

The application was removed from the Dell Support site immediately and a replacement application without the certificate is now available. We are proactively pushing a software update to address the issue and have provided instructions to remove this certificate.

Impact: The impact is limited to customers who used the "detect product" functionality on our support site between Oct. 20 and Nov. 24, 2015.

Fix Information:

Additional Information

  • Dell will also push a software update starting November 24, that will check for the certificate, and if detected will remove it.
  • Customers who reimaged their systems without Dell Foundation Services are not affected by this issue.
  • Additionally, the certificate will be removed from all Dell systems moving forward.

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number

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