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issues with reinstalling Win for clean install

I talked to MS tech person the other day and they told me since my computer cane with Win they will not a clean install of win on my computer. They said I can use USB or disk to install my system. 

I am using the USB at this point. I have a 2012 computer

I am trying to get it into repair, mode or Bios mode, Is there any tutorial  about can anyone help 
with either info or a link that tell me what to enter to get back up on Win 7

Thank you in advance

Dwight HoganCamp
Troy NH 03465

Troy NH

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RE: issues with reinstalling Win for clean install


Below are some links to help you get Windows 7 reinstalled on your computer. You mention you are using the USB with Windows 7 on it to reinstall? There is also a link below that provides information on using the USB drive.

Windows 7 Support

Dell Direct USB Key - FAQ

Below is the link to choose your computer model and OS installed and download drivers,softwae and manuals for your computer. There is also a link for Driver Install order and Help Tutorials.


Drivers Help and Tutorials

For me to better assist in troubleshooting, please click my DELL-Jesse ; and send me a Private Message with the Dell Service Tag number and your Dell Order number.

Social Media Support
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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