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ehku

3 Posts

155336

August 2nd, 2015 11:00

"The update installer operation is unsuccessful" - Windows 10 on Precision M4800

Hello,

I'm glad that the Windows 10 drivers for Dell Precision M4800 have been out. Unfortunately when executing different installer files, I've always got "The update installer operation is unsuccessful". Below is an example of the log files.

Any ideas please?

Thank you in advance!

[08/02/15 19:24:29] Update Package Execution Started
[08/02/15 19:24:29] Original command line: "D:\Software\drivers\Windows 10\Video_Driver_DC3V0_WN32_15.200.1045_A00.EXE"
[08/02/15 19:24:29] DUP Framework EXE Version: 3.3.1.70
[08/02/15 19:24:29] DUP Release: DC3V0A00
[08/02/15 19:24:29] Intializing framework...
[08/02/15 19:24:29] logo.png
[08/02/15 19:24:33] User Command: attended
[08/02/15 19:24:33] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/02/15 19:24:33] DUP Vendor Software Version: 15.200.1045
[08/02/15 19:24:33] Local System/Model Compatible with this Package? Yes
[08/02/15 19:24:34] Local System OS Version: 10.0.0.0
[08/02/15 19:24:34] OS Compatible with this Package? Yes
[08/02/15 19:24:34] Local System OS Language: EN
[08/02/15 19:24:34] Language Compatible with this Package? Yes
[08/02/15 19:24:34] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.104\miniunz.exe
[08/02/15 19:24:34] Extraction-arguments: -x D:\Software\drivers\Windows 10\VIDEO_~1.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.104
[08/02/15 19:24:34] Extraction-GetExitCode: 1
[08/02/15 19:24:34] Identified Behavior : attended
[08/02/15 19:24:34] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00\DUPEAA9.tmp
[08/02/15 19:24:34] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00\DUPEAA9.tmp"
[08/02/15 19:24:34] Path : C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00
[08/02/15 19:24:34] Identified Behavior : attended
[08/02/15 19:24:34] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/02/15 19:24:34] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/02/15 19:24:34] logo.png
[08/02/15 19:24:34] Name of Exit Code: ERROR
[08/02/15 19:24:34] Exit Code set to: 1 (0x1)
[08/02/15 19:24:34] Result: FAILURE
[08/02/15 19:24:38] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_DC3V0_WN32_15.200.1045_A00.txt
[08/02/15 19:28:16] Name of Exit Code: ERROR
[08/02/15 19:28:16] Execution terminated at date-time 08/02/15 19:28:16
[08/02/15 19:28:16] ######

਍਍[08/02/15 19:41:22] Update Package Execution Started
[08/02/15 19:41:22] Original command line: "D:\Software\drivers\Windows 10\Video_Driver_DC3V0_WN32_15.200.1045_A00.EXE"
[08/02/15 19:41:22] DUP Framework EXE Version: 3.3.1.70
[08/02/15 19:41:22] DUP Release: DC3V0A00
[08/02/15 19:41:22] Intializing framework...
[08/02/15 19:41:22] logo.png
[08/02/15 19:41:24] User Command: attended
[08/02/15 19:41:24] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/02/15 19:41:24] DUP Vendor Software Version: 15.200.1045
[08/02/15 19:41:24] Local System/Model Compatible with this Package? Yes
[08/02/15 19:41:24] Local System OS Version: 10.0.0.0
[08/02/15 19:41:24] OS Compatible with this Package? Yes
[08/02/15 19:41:24] Local System OS Language: EN
[08/02/15 19:41:24] Language Compatible with this Package? Yes
[08/02/15 19:41:24] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.104\miniunz.exe
[08/02/15 19:41:24] Extraction-arguments: -x D:\Software\drivers\Windows 10\VIDEO_~1.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.104
[08/02/15 19:41:24] Extraction-GetExitCode: 1
[08/02/15 19:41:24] Identified Behavior : attended
[08/02/15 19:41:24] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00\DUP56B8.tmp
[08/02/15 19:41:24] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00\DUP56B8.tmp"
[08/02/15 19:41:24] Path : C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00
[08/02/15 19:41:24] Identified Behavior : attended
[08/02/15 19:41:24] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/02/15 19:41:24] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/02/15 19:41:25] logo.png
[08/02/15 19:41:25] Name of Exit Code: ERROR
[08/02/15 19:41:25] Exit Code set to: 1 (0x1)
[08/02/15 19:41:25] Result: FAILURE
[08/02/15 19:41:40] Name of Exit Code: ERROR
[08/02/15 19:41:40] Execution terminated at date-time 08/02/15 19:41:40
[08/02/15 19:41:40] ######

਍਍[08/02/15 19:41:44] Update Package Execution Started
[08/02/15 19:41:44] Original command line: "D:\Software\drivers\Windows 10\Video_Driver_DC3V0_WN32_15.200.1045_A00.EXE"
[08/02/15 19:41:44] DUP Framework EXE Version: 3.3.1.70
[08/02/15 19:41:44] DUP Release: DC3V0A00
[08/02/15 19:41:44] Intializing framework...
[08/02/15 19:41:44] logo.png
[08/02/15 19:42:02] logo.png
਍਍[08/02/15 19:42:09] Update Package Execution Started
[08/02/15 19:42:09] Original command line: "D:\Software\drivers\Windows 10\Video_Driver_DC3V0_WN32_15.200.1045_A00.EXE"
[08/02/15 19:42:09] DUP Framework EXE Version: 3.3.1.70
[08/02/15 19:42:09] DUP Release: DC3V0A00
[08/02/15 19:42:09] Intializing framework...
[08/02/15 19:42:09] logo.png
[08/02/15 19:42:10] User Command: attended
[08/02/15 19:42:10] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/02/15 19:42:10] DUP Vendor Software Version: 15.200.1045
[08/02/15 19:42:10] Local System/Model Compatible with this Package? Yes
[08/02/15 19:42:10] Local System OS Version: 10.0.0.0
[08/02/15 19:42:10] OS Compatible with this Package? Yes
[08/02/15 19:42:10] Local System OS Language: EN
[08/02/15 19:42:10] Language Compatible with this Package? Yes
[08/02/15 19:42:10] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.104\miniunz.exe
[08/02/15 19:42:10] Extraction-arguments: -x D:\Software\drivers\Windows 10\VIDEO_~1.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.104
[08/02/15 19:42:10] Extraction-GetExitCode: 1
[08/02/15 19:42:10] Identified Behavior : attended
[08/02/15 19:42:10] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00\DUP9DC.tmp
[08/02/15 19:42:10] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00\DUP9DC.tmp"
[08/02/15 19:42:10] Path : C:\ProgramData\dell\drivers\Video_Driver_DC3V0_WN32_15.200.1045_A00
[08/02/15 19:42:10] Identified Behavior : attended
[08/02/15 19:42:10] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/02/15 19:42:10] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/02/15 19:42:10] logo.png
[08/02/15 19:42:10] Name of Exit Code: ERROR
[08/02/15 19:42:10] Exit Code set to: 1 (0x1)
[08/02/15 19:42:10] Result: FAILURE
[08/02/15 19:42:12] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_DC3V0_WN32_15.200.1045_A00.txt

nawad980

1 Message

November 15th, 2015 06:00

I'm having the same issue when trying to install a Video Driver on OptiPlex 9020:

[11/15/15 11:31:43] Update Package Execution Started
[11/15/15 11:31:43] Original command line: "J:\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.EXE"
[11/15/15 11:31:43] DUP Framework EXE Version: 3.3.0.66
[11/15/15 11:31:43] DUP Release: GXPVYA16
[11/15/15 11:31:43] Intializing framework...
[11/15/15 11:31:43] logo.png
[11/15/15 11:31:44] User Command: attended
[11/15/15 11:31:44] DUP Capabilities Value: 8388607 (0x7FFFFF)
[11/15/15 11:31:44] DUP Vendor Software Version: 10.18.14.4170
[11/15/15 11:31:45] System ID: 05A4
[11/15/15 11:31:45] System model description: OptiPlex 9020
[11/15/15 11:31:45] Match found: 9020 (05A4)
[11/15/15 11:31:45] Local System/Model Compatible with this Package? Yes
[11/15/15 11:31:45] Local System OS Version: 6.1.1.0
[11/15/15 11:31:45] OS Compatible with this Package? Yes
[11/15/15 11:31:45] Local System OS Language: EN
[11/15/15 11:31:45] Language Compatible with this Package? Yes
[11/15/15 11:31:46] Identified Behavior : attended
[11/15/15 11:31:46] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUP8CF9.tmp
[11/15/15 11:31:46] Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUP8CF9.tmp"
[11/15/15 11:31:46] Path : C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16
[11/15/15 11:31:46] Identified Behavior : attended
[11/15/15 11:31:46] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[11/15/15 11:31:46] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[11/15/15 11:31:46] (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: Access is denied.
[11/15/15 11:31:46] logo.png
[11/15/15 11:31:46] Name of Exit Code: ERROR
[11/15/15 11:31:46] Exit Code set to: 1 (0x1)
[11/15/15 11:31:46] Result: FAILURE
[11/15/15 11:31:51] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.txt
[11/15/15 11:32:12] User Command: attended
[11/15/15 11:32:12] DUP Capabilities Value: 8388607 (0x7FFFFF)
[11/15/15 11:32:12] DUP Vendor Software Version: 10.18.14.4170
[11/15/15 11:32:12] System ID: 05A4
[11/15/15 11:32:12] System model description: OptiPlex 9020
[11/15/15 11:32:12] Match found: 9020 (05A4)
[11/15/15 11:32:12] Local System/Model Compatible with this Package? Yes
[11/15/15 11:32:12] Local System OS Version: 6.1.1.0
[11/15/15 11:32:12] OS Compatible with this Package? Yes
[11/15/15 11:32:12] Local System OS Language: EN
[11/15/15 11:32:12] Language Compatible with this Package? Yes
[11/15/15 11:32:12] User Parameter: logfile
[11/15/15 11:32:12] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.txt
[11/15/15 11:32:12] Identified Behavior : attended
[11/15/15 11:32:12] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUPF3D7.tmp
[11/15/15 11:32:12] Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUPF3D7.tmp"
[11/15/15 11:32:12] Path : C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16
[11/15/15 11:32:12] Identified Behavior : attended
[11/15/15 11:32:12] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[11/15/15 11:32:12] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[11/15/15 11:32:12] logo.png
[11/15/15 11:32:12] Name of Exit Code: ERROR
[11/15/15 11:32:12] Exit Code set to: 1 (0x1)
[11/15/15 11:32:12] Result: FAILURE
[11/15/15 11:32:13] Name of Exit Code: ERROR
[11/15/15 11:32:13] Execution terminated at date-time 11/15/15 11:32:13
[11/15/15 11:32:13] ######

਍਍[11/15/15 11:45:07] Update Package Execution Started
[11/15/15 11:45:07] Original command line: "J:\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.EXE"
[11/15/15 11:45:07] DUP Framework EXE Version: 3.3.0.66
[11/15/15 11:45:07] DUP Release: GXPVYA16
[11/15/15 11:45:07] Intializing framework...
[11/15/15 11:45:14] logo.png
[11/15/15 11:45:49] User Command: attended
[11/15/15 11:45:49] DUP Capabilities Value: 8388607 (0x7FFFFF)
[11/15/15 11:45:49] DUP Vendor Software Version: 10.18.14.4170
[11/15/15 11:45:53] System ID: 05A4
[11/15/15 11:45:53] System model description: OptiPlex 9020
[11/15/15 11:45:53] Match found: 9020 (05A4)
[11/15/15 11:45:53] Local System/Model Compatible with this Package? Yes
[11/15/15 11:45:53] Local System OS Version: 6.1.1.0
[11/15/15 11:45:53] OS Compatible with this Package? Yes
[11/15/15 11:45:53] Local System OS Language: EN
[11/15/15 11:45:53] Language Compatible with this Package? Yes
[11/15/15 11:45:54] Identified Behavior : attended
[11/15/15 11:45:54] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUP3580.tmp
[11/15/15 11:45:54] Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUP3580.tmp"
[11/15/15 11:45:54] Path : C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16
[11/15/15 11:45:54] Identified Behavior : attended
[11/15/15 11:45:55] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[11/15/15 11:45:55] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[11/15/15 11:45:57] logo.png
[11/15/15 11:45:57] Name of Exit Code: ERROR
[11/15/15 11:45:57] Exit Code set to: 1 (0x1)
[11/15/15 11:45:57] Result: FAILURE
[11/15/15 11:49:03] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.txt
[11/15/15 11:56:46] logo.png
[11/15/15 11:56:46] logo.png
[11/15/15 11:56:51] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.txt
[11/15/15 11:57:31] Name of Exit Code: ERROR
[11/15/15 11:57:31] Execution terminated at date-time 11/15/15 11:57:31
[11/15/15 11:57:31] ######

਍਍[11/15/15 11:58:06] Update Package Execution Started
[11/15/15 11:58:06] Original command line: "C:\Syncplicity\Sync\Programs\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.EXE"
[11/15/15 11:58:06] DUP Framework EXE Version: 3.3.0.66
[11/15/15 11:58:06] DUP Release: GXPVYA16
[11/15/15 11:58:06] Intializing framework...
[11/15/15 11:58:06] logo.png
[11/15/15 11:58:07] User Command: attended
[11/15/15 11:58:07] DUP Capabilities Value: 8388607 (0x7FFFFF)
[11/15/15 11:58:07] DUP Vendor Software Version: 10.18.14.4170
[11/15/15 11:58:07] System ID: 05A4
[11/15/15 11:58:07] System model description: OptiPlex 9020
[11/15/15 11:58:07] Match found: 9020 (05A4)
[11/15/15 11:58:07] Local System/Model Compatible with this Package? Yes
[11/15/15 11:58:07] Local System OS Version: 6.1.1.0
[11/15/15 11:58:07] OS Compatible with this Package? Yes
[11/15/15 11:58:07] Local System OS Language: EN
[11/15/15 11:58:07] Language Compatible with this Package? Yes
[11/15/15 11:58:07] Identified Behavior : attended
[11/15/15 11:58:07] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUP64AB.tmp
[11/15/15 11:58:07] Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUP64AB.tmp"
[11/15/15 11:58:07] Path : C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16
[11/15/15 11:58:07] Identified Behavior : attended
[11/15/15 11:58:07] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[11/15/15 11:58:07] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[11/15/15 11:58:07] logo.png
[11/15/15 11:58:07] Name of Exit Code: ERROR
[11/15/15 11:58:07] Exit Code set to: 1 (0x1)
[11/15/15 11:58:07] Result: FAILURE
[11/15/15 11:58:23] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.txt
[11/15/15 12:02:40] Name of Exit Code: ERROR
[11/15/15 12:02:40] Execution terminated at date-time 11/15/15 12:02:40
[11/15/15 12:02:40] ######

਍਍[11/15/15 17:38:59] Update Package Execution Started
[11/15/15 17:38:59] Original command line: "C:\Syncplicity\Sync\Programs\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.EXE"
[11/15/15 17:38:59] DUP Framework EXE Version: 3.3.0.66
[11/15/15 17:38:59] DUP Release: GXPVYA16
[11/15/15 17:38:59] Intializing framework...
[11/15/15 17:38:59] logo.png
[11/15/15 17:39:01] User Command: attended
[11/15/15 17:39:01] DUP Capabilities Value: 8388607 (0x7FFFFF)
[11/15/15 17:39:01] DUP Vendor Software Version: 10.18.14.4170
[11/15/15 17:39:02] System ID: 05A4
[11/15/15 17:39:02] System model description: OptiPlex 9020
[11/15/15 17:39:02] Match found: 9020 (05A4)
[11/15/15 17:39:02] Local System/Model Compatible with this Package? Yes
[11/15/15 17:39:02] Local System OS Version: 6.1.1.0
[11/15/15 17:39:02] OS Compatible with this Package? Yes
[11/15/15 17:39:02] Local System OS Language: EN
[11/15/15 17:39:02] Language Compatible with this Package? Yes
[11/15/15 17:39:02] Identified Behavior : attended
[11/15/15 17:39:02] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUPCBCC.tmp
[11/15/15 17:39:02] Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16\DUPCBCC.tmp"
[11/15/15 17:39:02] Path : C:\ProgramData\dell\drivers\Video_Driver_GXPVY_WN32_10.18.14.4170_A16
[11/15/15 17:39:02] Identified Behavior : attended
[11/15/15 17:39:02] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[11/15/15 17:39:02] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[11/15/15 17:39:02] logo.png
[11/15/15 17:39:02] Name of Exit Code: ERROR
[11/15/15 17:39:02] Exit Code set to: 1 (0x1)
[11/15/15 17:39:02] Result: FAILURE
[11/15/15 17:39:07] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_GXPVY_WN32_10.18.14.4170_A16.txt

madridfran

18 Posts

February 5th, 2016 00:00

how is possible install this file??  M4800-win10-A01-RKP44 . thanks in advance

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