Dell XPS 15 7590; Windows 11 22H2; problems when secure boot is enabled

The Dell XPS 7590 was released in May of 2019.   I understand why it may be difficult to keep up with Microsoft's ever changing requirements, advertising this laptop as Windows 11 compatible is just wrong.

Dell.... at least give us, your clients, a reasonable explanation and tech details about why the issue can't be fixed, I think it's the least we deserve after all these months spent hoping and trying.

My chat about the case closed with the words:

"If you don't have a solution then you can close it as unsolved."

"Thank you for confirming, please be rest assured, once the new BIOS version will be available, the issue will get resolved."

I don't know...

Hello Artur, so Dell is telling that with the next BIOS update  (I guess v. 1.21.0 or 1.20.1) the issue will be gone. Let's hope so!   Did they tell you a possible release date ? 

I agree with @sandrobernardinello 

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@WideBodyToo wrote:

I called Dell, these Windows features were added 4-5 years after the XPS 7590 was released.

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Secure Boot has been around since Windows 8 and Kernel DMA Protection (which leverages VT-d/AMD-Vi) has been around since Windows 10 version 1803. The XPS 15 7590 turned up a year after 1803 was released. So no, these features weren't added to Windows 4-5 years after the XPS 7590.

It looks like Windows 11 22H2 has a dodgy driver (or wrong return value from a UEFI variable) that triggers an Inaccessible Boot Device BSOD on systems running 9th Gen Intel Core processors, as a Google search shows similar upgrade behaviour for Lenovo and HP systems as well as Dell.

The annoying part in all of this is none of these vendors are engaging with Microsoft to fix the problem on behalf of their customers. A pox on all their houses.

I was facing the same issue as well. Disabling secure boot allowed me access back to the drive to boot. Currently it keeps rebooting with the "Your device ran into a problem and needs to restart." in the right hand side

I'm a self employed person with a listed company client base. I purchased this relatively expensive laptop a while ago now and the experience has not been good. The accessories dropped to bits (keyboard, mouse etc) fairly quickly and required Logi replacements that are still going happily. But Dell's software has regular compatibility issues with Windows. My machine was plagued with frequent crashes on Teams calls in particular until an update from one or another side eventually made them go away after several months. More recently the issue highlighted in this thread has been completely ignored by Dell and I am now being asked to put up with a blue screen crash and a roll back of the installation on a monthly basis. I can't have this with my client base. I've just bought an IMac. Bye bye Dell and Windows.

Hello everyone. After experimenting a bit using all the users feedback here, I found that we can still keep Secure Boot turned on but have to disable the two virtualization options in Bios/UEFI. As I personally won't need the virtualization features it's OK with me. I'm at least happy I don't have to compromise on security features. Just a note: I did disable Secure Boot before installing 22H2 update but kept the virtualization features intact (ON) but disabled them after the update and re-enabled Secure Boot.

I still hope there's a future fix for the users who need virtualization features. Otherwise it's also my last Dell product sadly.

I disabled Virtualization and VT for Direct I/O, and it seems to have worked

This is a HUGE issue for companies such as mine. We have VBS (which also requires secure boot) enabled on thousands of Windows 11 systems. We cannot disable VBS, as it is required for the security benefits that it provides. Windows 11 22H2 has been out for like 6 months now. Is there seriously still no fix for this?! All our vendors require us to keep our Windows endpoints up-to-date for them to provide support (cannot be running a version of Windows 10/11 that is more than 2 updates behind). Thank you Microsoft for increasing your update cadence, making all the other companies follow along, and then completely dropping the ball on QA…..

Anyways…. Back to my original issue… how are we supposed to upgrade 12k+ endpoints that have VBS and Secure Boot enabled when the upgrade locks the system up at the Dell logo boot screen when one or more of those features are enabled? It sounds like I can’t even temporarily disable any of those features and then re-enable them, as that would then cause BSoD’s. This is just fantastic….

Sorry guys, i checked my bios settings and after the upgrade to the latest bios, secure boot turned off, when i turned it on,  the usual blue screen appeared again, lets say i was in harry to be happy, so sorry for the misinformation.  

....and finally the issue fixed, after upgraded bios to version 1.21.0 ! The 22H2  Windows version updated without any problems to my XPS 7590.