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AjayPrajapati
1 Copper

Backup and Recovery Disc/USB Creation Failing

I just bought Dell Inspiron 14, 3421 yesterday and trying to create Disc from Backup and Recovery Software provided by Dell.

I have bought this india and found mulitple post facing the problem what I am facing. I have upgraded Dell Support Center and Also Dell Backup and Recovery using the Update tile. I have windows 8. BIOS A04.

These are the problems I am facing....

Problem1: After writing to Disc1, it does not accept 2nd disc and keep ejecting 2nd disc again and again

Problem2: Even if I insert USB, the software still does not dectect USB.

I am not able to create any backup even after trying 3-4 times.

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2 Replies

RE: Backup and Recovery Disc/USB Creation Failing

Hi AjayPrajapati,

I suggest that you uninstall Dell Backup and Recovery Manager from Programs and Features. Next flash BIOS to the latest version from the link given below:

http://dell.to/1a4NoJR

Wait till the system comes up to the desktop after the BIOS update and then install Dell Backup and Recovery Manager from the link given below:

http://dell.to/1cmZCUj

Reboot the computer and check if you are able to create the recovery media.

Visit the following link for assistance on how to uninstall and reinstall Dell Backup and Recovery Manager for Windows 8 Operating system.

http://dell.to/15gZ4e0

Share the status after trying the suggested steps.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

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Henery De
1 Nickel

RE: Backup and Recovery Disc/USB Creation Failing

Though there are multiple backup tools that are available in the market, what I liked most about Ahsay is that there is fast support services. This makes it even more convenient to the users. I would really recommend Ahsay for speedy backup services.

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